Date Posted: 10/06/2026
Hiring Organization: Rose International
Position Number: 508736
Industry: Insurance
Job Title: Healthcare Customer Service Representative - Call Center
Job Location: Middletown, NY, USA, 10941
Work Model: Onsite
Shift: Regular work schedule is 5 days per week, 7.5 hours per day, including weekends (Hours are start times between 9 am-12 pm)
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 18.63
Max Hourly Rate($): 18.63
Must Have Skills/Attributes: Call Center, Computer Literacy, Customer Service, Healthcare
Experience Desired:
Call Center setting, face-to-face customer service (1+ yrs),
Basic computer skills (1+ yrs),
Healthcare office setting (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High school or equivalent
Required Qualifications:
• Call Center setting, Healthcare office setting, face-to-face customer service.
• Basic computer skills
• 1 year in any customer service/healthcare setting.
• Basic computer skills
Preferred Qualifications:
• Call Center setting
Responsibilities:
• Ask appropriate questions and listen actively to identify underlying questions/issues (e.g., root cause analysis)
• Gather appropriate data/information and perform initial investigation to determine scope and depth of question/issue
• Identify and coordinate internal resources across multiple departments to address client situations, and escalate to appropriate resources as needed
• Proactively contact external resources as needed to address caller questions/issues
• Make outbound calls to resolve caller questions/issues (e.g., to callers, providers, brokers, pharmacies)
• Drive resolution of caller questions/issues on the first call whenever possible (e.g., first-call resolution, one-and-done)
• Ensure proper documentation of caller questions/issues (e.g., research conducted, steps required, final resolution)
• Manage caller conversations appropriately (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence, de-escalate/defuse callers as needed)
• Maintain ongoing communications with callers during the resolution process to communicate status updates and other required information
• Maintain focus on caller interactions without being distracted by other factors (e.g., system usage, pop-up alerts, VCC data)
• Acknowledge and demonstrate empathy/sympathy with callers' life events (e.g., wedding, birth of baby, loss of relative, recent illness) - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS