NEW JOB OPENING
PERSONAL LINES CUSTOMER SERVICE REPRESENTATIVE INSURANCE CONTACT CENTER REPRESENTATIVE
IN Whitehouse Station, NJ, USA!

 

Date Posted: 10/05/2026
Hiring Organization: Rose International
Position Number: 508666
Industry: Insurance
Job Title: Personal Lines Customer Service Representative Insurance Contact Center Representative
Job Location: Whitehouse Station, NJ, USA, 08889
Work Model: Hybrid
Work Model Details: Onsite M-Th, remote on Fridays
Shift: M-F, 8am - 5pm
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 22.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Customer Service, Insurance
Experience Desired:
Knowledge of MS Word, Excel, and PowerPoint (1-2 yrs),
Knowledge of Adobe, creating pdfs from Excel and Word documents (1-2 yrs),
Strong written communication skills (1-2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Education Requirements:

- High School diploma or equivalent



Preferred Education:

- Bachelor's degree



Required Skills for the Customer Service Representative:

- Knowledge of Microsoft Suite (including Word-template use, Excel-data entry, PowerPoint-be able to view, no creation)

- Knowledge of Adobe (taking Excel and Word docs and creating pdf’s, transfer docs and save)

- Proficient in computer skills (turn on and off, be able to create folders, open up files and rename if needed), multi-application navigation and multi-tasking

- Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners



Preferred Skills:

- Personal Lines General Insurance knowledge

- Strong math aptitude

- Ability to multitask between assignments



Customer Service Representative Overview:

The CSR supports the business goals of the team, providing service support for Company appointed agencies and internal partners. Policy changes are received via email requests. The team handles policies that are not system supported policies, which include renewals, quotes, new lines, and endorsements.



Responsibilities:

- Handles transactions requests from our Agents and issuing Renewal paperwork – not system supported

- All the work is processed manually: from creating folders, to rating the policy on excel sheets, to creating pdf files

- Independent work, once trained

- Work collaboratively with team members, and business partners to provide a quality experience for our agents

- Complete additional tasks and other projects/duties as assigned

- Ability to learn the basic concepts of personal lines insurance principles and Company products (home, auto, valuable articles/collectibles, flood, etc.)

- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner

- Processes and triage a diverse amount of email requests

- Perform various job functions or projects as assigned by team specialist or supervisor

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.