NEW JOB OPENING
CUSTOMER SERVICE REPRESENTATIVE
IN Edison, NJ, USA!

Education/ Certifications:

• High School diploma or GED equivalent



Required Experience:

• One to two years of related experience and/or training; or equivalent combination of education and experience

• System Implementation preferred



Knowledge/Skills/ Abilities:

• Knowledge of Microsoft Excel, IDS systems, Power Sell software, EDI software, and Microsoft Outlook.

• Oral and written communication skills.

• Time management.

• 10 key skills.



Overview:

Provides support to customers and the sales team by performing the following duties.



Core Responsibilities :

• Ensures all orders received, through EDI, emails, and phone, are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide the necessary documents to the operations/warehouse department.

• Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out-of-stocks, and potential shipping delays.

• Ensure all customer-related documentation is complete and filed.

• Processes RMAs and credits. When necessary, forward credits to customers and corporate finance.

• Oversee/manage Papervision.

• Attend and participate in meetings as required.

Additional Responsibilities

• Answer incoming calls.

• Oversee the resolution of all customer complaints. Ensure communications are comprehensive. Report all complaints to the supervisor when applicable.

• Provide customers with missing or misplaced documents, including but not limited to invoices and BOLs.

• Provide effective support to the sales team.

• Greets and screens visitors and telephone calls, and notifies staff members or records and relays messages.

• Monitors admittance to the facility, assuring admittance is authorize employees and vendors only.

• Complete miscellaneous customer care functions and special projects as assigned.

• Complete reports and maintain documentation as required.



Language Ability:

o Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

o Ability to write routine reports and correspondence.

o Ability to speak effectively before groups of customers or employees of the organization.

• Math Ability:

o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

o Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Reasoning Ability:

o Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

o Ability to deal with problems involving several concrete variables in standardized situations.

• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.



Work Environment:



Hybrid Role:

• This position follows a hybrid schedule, working in the office (4) days per week. The acceptable split between onsite and remote work is determined by the manager. Hybrid associates may choose to work from an office on a more frequent basis than required.



On-site Role:

• This position requires the associate to perform all duties at one of our client locations, such as a distribution center or office.



Travel (minor):

• This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.



Travel (major):

• Travel is required up to (0) % for this position.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**