Date Posted: 08/03/2026
Hiring Organization: Rose International
Position Number: 505086
Industry: Manufacturing
Job Title: Customer Support Analyst SAP & Customer Service | Hybrid | Cary, NC
Job Location: Cary, NC, USA, 27511
Work Model: Hybrid
Work Model Details: 2 day/week in-office (flexible)
Shift: 8 AM to 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 30.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Customer Service, Interpersonal Skills, MS Excel, SAP
Experience Desired: Strong communication skills and are adaptable to change (2-5 yrs); SAP experience (not required; will train) (2-5 yrs); Basic Microsoft Office (Word, Excel, Outlook, PowerPoint) (2-5 yrs)
Required Minimum Education: Associate’s Degree
**C2C is not available**
Job Description
Education:
• Associate degree or equivalent experience required
Qualifications/Skills/Experience:
• 2-5 years’ experience in a customer relationship-related role, in a fast-paced environment
• Positive attitude and passion for customer service.
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
• Experience communicating ideas and rationale to internal teams and customers.
• Must have excellent interpersonal skills, interact favorably with others and be skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
• Strong PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
Preferred Knowledge/Skills, and Experience:
• Ability to professionally investigate and respond to requests in a timely manner
• Strong communication skills and adaptable to change
• Ability to think at a high level and apply business concepts.
• Experience in anticipating customer needs.
• A history of acting as a collaborative team player
Must-Have Skills:
• Strong written and verbal communication
• Attention to detail
• Organization and time management
• Ability to learn quickly and adapt
Nice-to-Have Skills:
• SAP experience (not required; will train)
• Basic Microsoft Office (Word, Excel, Outlook, PowerPoint)
Key Responsibilities
• Handle quote request emails
• Generate quotes and notifications
• Send quotes to customers and follow up for POs
• Coordinate with internal dispatching team
• May assist with variance analysis (depending on training progress)
Additional Notes
• No call center profiles preferred
• Role is email-based, not phone-heavy
• Candidates must be comfortable with internal and external customer communication
Key Responsibilities:
• Handle quote request emails
• Generate quotes and notifications
• Send quotes to customers and follow up for POs
• Coordinate with internal dispatching team
• May assist with variance analysis (depending on training progress)
• You will conduct a review of the service request to determine the elements required to generate a formal quotation
• You will communicate quotations to customers, answer questions, provide clarifications and collect approvals
• Your role will have oversight of key performance indicators and track the success of quotation activity from request through invoice and collection
This position may suit you best if you are familiar with what is below:
• You have experience interacting with customers requesting service
• You have a strong sense of ownership over your activities and enjoy driving toward great outcomes for external and internal customers
• You will work with customers to resolve complex issues that arise, clarify issues and address concerns
• As part of a new team, you will have the opportunity to identify enhancements and drive efficiency to improve customer satisfaction
• You have very good communication skills in the customer environment, and you show team orientation, communication skills and customer orientation
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
EMPLOYEE COMMENTS