Date Posted: 07/31/2026
Hiring Organization: Rose International
Position Number: 505042
Industry: Manufacturing
Job Title: Customer Service Support Specialist
Job Location: Cary, NC, USA, 27511
Work Model: Onsite
Shift: 9:00 AM - 6:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Computer Literacy, Customer Service, MS Excel, SAP, Six Sigma
Experience Desired: Experience in supporting customer service operations (3-7 yrs); Hands-on experience using SAP to manage customer requests and operational workflows (3-7 yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education:
• A Bachelor’s degree or equivalent experience.
Required Experience/Skills:
• Proficiency in software applications such as Microsoft Outlook, Word, and Excel.
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences.
• Ability to support complex projects and determine the critical path to improve timely performance is essential.
• The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues.
• Strong organizational and time management skills with exceptional attention to detail is required.
• The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity.
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
• You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
Preferred Experience/Skills:
• Knowledge of SAP.
• LEAN/6 Sigma methodology.
• Customer-facing experience.
• Experience or knowledge of client business in the United States.
This position requires engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs. Building strong working relationships with these key stakeholders is critical for success in this role.
Responsibilities:
• Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
• Owning customer communications E2E for all service events.
• Navigating complex discussions with customers when scheduling appointments.
• Management and application of prioritization logic that aligns with customer commitments.
• Owning the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
• Manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
• Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
EMPLOYEE COMMENTS