Date Posted: 07/13/2026
Hiring Organization: Rose International
Position Number: 504081
Industry: Manufacturing
Job Title: Customer Service Support Specialist Medical Devices
Job Location: Cary, NC, USA, 27511
Work Model: Hybrid
Work Model Details: Remote(~1 month of onsite training initially)
Shift: 3:00 PM - 12:00 AM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 33.65
Max Hourly Rate($): 33.65
Must Have Skills/Attributes: Administrative, Customer Service, SAP
Experience Desired: Experience in medical device or healthcare. (3-5 yrs); Knowledge of SAP is preferred but not required (3-5 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Fully remote role (may require up to ~1 month of onsite training initially)
Required Education:
• High School Diploma or equivalent.
Preferred Education:
• A Bachelor’s degree or equivalent experience
Required experience/Skills/Qualification:
• Good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
• Ability to support complex projects and determine the critical path to improve timely performance is essential
• The candidate should be able to independently perform important areas of standard professional-level work that typically requires processing and interpreting more complex, less clearly defined issues
• Strong organizational and time management skills with exceptional attention to detail are required
• The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture
• Experience in medical device or healthcare
• Strong multitasking, critical thinking, and problem-solving abilities
• Ability to quickly learn new systems and processes
• Excellent communication skills
• Reliable and adaptable, especially for after-hours scheduling
Preferred Experience /Skills/Qualification:
• Knowledge of SAP is preferred but not required.
• Customer-facing experience is preferred
This remote position supports client Imaging and MRI operations by handling customer and engineer-related inquiries and coordinating service activities. The role primarily covers 2nd shift hours (3:00 PM–12:00 AM), with some flexibility for alternate schedules (including late-night/3rd shift coverage and one weekend day)
Key Responsibilities:
• Answer and manage customer and engineer phone calls (non–call center environment)
• Troubleshoot system or application issues and provide basic support
• Coordinate service by transferring calls to technical support and dispatching engineers
• Assist with ordering equipment and managing notifications related to system issues
• Support transition to new software platforms and complete associated training
• Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery
• Processes incoming orders, inquiries and/or requests regarding products and/or services
• Performs order management for assigned customers, manages and files clients' information in the information system
• Supports customers remotely and onsite and provides 1st level user support in case of arising issues
• Drives complex issues and questions to the respective qualified Service Technicians or Service Engineers
• Cooperates with clients and sales representatives to clarify orders and issues
• Participates in investigating and resolving commercial and/or technical problems
• Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
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