NEW JOB OPENING
CUSTOMER SERVICES PROFESSIONAL
IN Cary, NC, USA!

 

Date Posted: 03/30/2026
Hiring Organization: Rose International
Position Number: 499100
Industry: Manufacturing
Job Title: Customer Services Professional
Job Location: Cary, NC, USA, 27511
Work Model: Hybrid
Work Model Details: 3 days remote, 2 days onsite
Shift: Monday to Friday 11 AM to 8 PM EST
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 19.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Customer Service, Interpersonal Skills, MS Excel, Problem Management
Experience Desired: A history of acting as a collaborative team player with cross-functional teams (2-3 yrs); An interest in solving problems that don’t have obvious solutions (2-3 yrs)
Required Minimum Education: Associate’s Degree

**C2C is not available**

 

Job Description
Education:

• Associate degree or equivalent experience required



Qualifications/Skills/Experience:

• Acting as a customer service facilitator, the Customer Care Coordinator will partner with Client customers, Internal Technical Support team, and Field Personnel to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s diagnostic and testing equipment for the purposes of quality patient care

• This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload. This role will report to the Americas Remote Services Center Technical Overflow Lead and will be part of a team focused on customer success



Required Knowledge/Skills, Education, and Experience:

• 2-5 years’ experience in a customer relationship related role, in a fast-paced environment

• Positive attitude and passion for customer service

• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality

• Experience communicating ideas and rationale to internal teams and customers

• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity

• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue

• Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)



Preferred Knowledge/Skills, Education, and Experience:

• Ability to professionally investigate and respond to requests in a timely manner

• Strong communication skills and are adaptable to change

• Ability to think at a high level and apply business concepts

• Experience to anticipate customer needs

• A history of acting as a collaborative team player with cross-functional teams

• An interest in solving problems that don’t have obvious solutions
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

Apply Now

Send me a reminder to complete this application
Apply Now

 

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.