Date Posted: 01/08/2026
Hiring Organization: Rose International
Position Number: 495286
Industry: Manufacturing
Job Title: Customer Services Support Operator
Job Location: Cary, NC, USA, 27511
Work Model: Hybrid
Work Model Details: 3 days in the office
Shift: start times will be 7 AM, 8 AM or 9 AM
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 33.50
Max Hourly Rate($): 33.50
Must Have Skills/Attributes: Computer Literacy, Customer Service, Interpersonal Skills, MS Excel, Problem Management
Experience Desired: Ability to professionally investigate and respond to requests in a timely manner (3-4 yrs); Strong communication skills and are adaptable to change (3-4 yrs); Ability to think at a high level and apply business concepts (3-4 yrs)
Required Minimum Education: Associate’s Degree
**C2C is not available**
Job Description
Education:
• Associate degree or equivalent experience required
Required Knowledge/Skills, and Experience:
• 2-5 years’ experience in a customer relationship related role, in a fast-paced environment
• Positive attitude and passion for customer service
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
• Experience communicating ideas and rationale to internal teams and customers
• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity
• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue
• Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
Preferred Knowledge/Skills, Education, and Experience:
• Ability to professionally investigate and respond to requests in a timely manner
• Strong communication skills and are adaptable to change
• Ability to think at a high level and apply business concepts
• Experience to anticipate customer needs
• A history of acting as a collaborative team player with cross-functional teams
• An interest in solving problems that don’t have obvious solutions
Customer Service Representative
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload. This role will report to the Zone Operations Manager and will be part of a team focused on customer success.
As a Customer Service Coordinator, you will be responsible for:
• Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment
• Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources
• Owning customer communications E2E for all service events
• Navigating complex discussions with customers when scheduling appointments
• Management and application of prioritization logic that aligns with customer commitments
• Owning the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills
• Manage capacity planning to meet cyclical demand ensuring delivery of customer commitments
• Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS