NEW JOB OPENING
CUSTOMER SERVICE & ORDER ENTRY REPRESENTATIVE - SAP MEDICAL DEVICE
IN Saint Paul, MN, USA!

 

Date Posted: 09/11/2026
Hiring Organization: Rose International
Position Number: 507330
Industry: Pharmaceutical/Healthcare
Job Title: Customer Service & Order Entry Representative - SAP Medical Device
Job Location: Saint Paul, MN, USA, 55117
Work Model: Onsite
Shift: M-F 8am - 4:30pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 20.16
Max Hourly Rate($): 23.16
Must Have Skills/Attributes: Call Center, Data Entry, ERP, SAP
Experience Desired: Customer service and/or call center experience in a high-volume environment (3-5 yrs); Experience working with SAP ERP or similar enterprise resource planning systems (3+ yrs); Strong proficiency with Microsoft Office applications, including Outlook, Excel, and OneNote (3+ yrs); Demonstrated ability to multitask and navigate multiple systems simultaneously (3+ yrs); Strong typing and data entry skills (3+ yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education:

• High School Diploma



Skills Required:

• 3-5 years of customer service and/or call center experience

• Experience working with SAP ERP or similar enterprise resource planning systems

• Strong proficiency with Microsoft Office applications, including Outlook, Excel, and OneNote

• Demonstrated ability to multitask and navigate multiple systems simultaneously

• Strong typing and data entry skills

• Excellent problem-solving abilities with a patient, professional, and customer-focused approach



Skills Desired:

• Prior Call Center experience in a high-volume environment

• Medical Device industry knowledge or experience

• Experience supporting customers in a regulated or healthcare-related environment



Position Overview:

• The Customer Service Representative will support customers by processing orders, handling inbound customer inquiries, and completing various customer service transactions

• This role is responsible for entering customer orders accurately, answering approximately 12-15 inbound calls per day, processing returns, and ensuring timely resolution of customer issues

• The ideal candidate will possess strong communication skills, attention to detail, and the ability to provide exceptional customer service in a fast-paced environment



Position Responsibilities:

• Enter and process customer orders accurately and efficiently

• Respond to approximately 12-15 inbound customer calls daily

• Create and process customer returns and related transactions

• Resolve customer inquiries and concerns while maintaining a positive customer experience

• Utilize ERP systems and internal tools to manage customer requests and order information

• Collaborate with internal teams to support customer needs and ensure issue resolution

• Maintain accurate records and documentation of customer interactions
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Your team at Rose International is always very helpful and responsive.

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As a contractor, I have to say that Rose International was by far the best agency I have worked for.

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I am very happy with the Rose International, and the professionalism of the employees.

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I had a very positive experience working for Rose. The entire process is very efficient and easy.

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I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

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