Date Posted: 10/06/2026
Hiring Organization: Rose International
Position Number: 508728
Industry: Financial Services
Job Title: Customer Service Representative
Job Location: Minneapolis, MN, USA, 55402
Work Model: Onsite
Shift: Normal Business Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Customer Service, Payroll, Problem Management, Workday
Experience Desired:
Customer Service experience (3 yrs),
experience in administration of HR, Recruitment (1-3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education:
• High School Diploma
Preferred Education:
• Bachelor’s degree
Required Qualifications:
• 2-year college or post-secondary course work in related field or applicable work experience.
• Strong PC skills, preferred experience working in Workday.
• Established vocabulary of general HR terminology (recruitment, payroll, benefits)
• Strong verbal and written communication skills
• Excellent interpersonal skills with and a customer service approach to problem solving.
• Commitment to maintaining the highest level of confidentiality when dealing with personal information, compensation and benefit information
Preferred Qualifications:
• 3 years of Customer Service experience
• Candidate with minimum of 1-3 years of experience in administration of HR, Recruitment, Payroll or Benefits.
The successful candidate will have experience in a fast-paced customer service or contact center environment, strong HR vocabulary and knowledge, experience navigating HR systems such as Workday, and a passion for helping employees resolve questions and concerns through outstanding customer service.
Responsibilities:
• Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Researches and resolves problems and errors. Identifies products and services that meet customers' needs.
• Respond to inquiries on administrative procedures and practices via multiple channels such as phone, HR employee portal, chat or email. Utilize HR case management system to document and escalate as needed following the appropriate processes.
• Educate employees on HR Services and self-service tools available to them such as the HR portal and other systems as needed.
• Research and resolve inquiries within defined service levels. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
• Probe cases to determine root cause of the issue or question in order to provide accurate resolution or diagnose appropriate escalation.
• Accurately document inquiries and answers provided.
• Utilize multiple online systems and data sources to perform research to ultimately resolve inquiries.
• Work independently on most routine tasks.
• Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Understand and utilize HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
• Maintain a useful working knowledge of company policies, procedures, government regulations and commonly accepted business ethics.
Core Behaviors:
• Agility & Innovation: Adapt quickly to changing priorities; create new and better ways for the organization to be successful
• Collaboration: Build partnerships and promote a culture of teamwork to drive one client.
• Customer Centricity: Build strong customer relationships and deliver customer centric solutions
• Drive for Results: Hold self and others accountable to consistently achieve meaningful results
• Ethics & Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
• Inclusion: Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged
• Talent Development & Engagement: Create a climate where people are motivated to help the organization achieve its objectives - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
EMPLOYEE COMMENTS