NEW JOB OPENING
SALES OPERATIONS SPECIALIST
IN Portage, MI, USA!

 

Date Posted: 07/17/2026
Hiring Organization: Rose International
Position Number: 504360
Industry: Medical Equipment & Supplies
Job Title: Sales Operations Specialist
Job Location: Portage, MI, USA, 49002
Work Model: Hybrid
Work Model Details: Onsite Monday-Wednesday, Remote Thursday-Friday
Shift: Between 8:00 AM-4:30 PM ET and 9:00 AM-5:30 PM ET
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 21.00
Max Hourly Rate($): 21.00
Must Have Skills/Attributes: Claims, Communications, Customer Service, Microsoft Office, Order Entry
Experience Desired: Experience in customer service, sales support, account management, operations (2+ yrs); Operations, Contracts, Finance, Customer Service, Logistics, and Technical Support (1+ yrs); Experience working in multiple systems and directly with sales representatives (1+ yrs); SAP, Salesforce, or JD Edwards (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Required Education:
• High School Diploma or equivalency

Preferred Education:
• Bachelors degree

Required Skills & Experience:
• Customer service and customer relationship management
• Sales support and account management
• Order entry, processing, and order management
• Researching and resolving order, pricing, delivery, and account issues
• Customer communication and follow-up
• Customer claims and complaint resolution
• Process improvement and operational support
• Cross-functional collaboration with internal teams
• Time management and multitasking in a high-volume environment

Required Qualifications:
• Minimum of 2 years of experience in customer service, sales support, account management, operations, or a related field
• Strong organizational and time management skills
• Excellent attention to detail
• Outstanding written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical-thinking skills
• Customer-focused with a commitment to delivering exceptional service
• Proficient in Microsoft Office applications
• Ability to quickly learn new systems and processes
• Self-motivated and able to work independently
• Adaptable, accountable, and eager to learn
• Team-oriented with the ability to collaborate across departments
• Strong partnership and relationship-building skills with sales teams

Required Technical Skills:
• Microsoft Office Suite (Excel, Outlook, Word)

Preferred Technical Skills:
• SAP
• Salesforce
• JD Edwards

Preferred Qualifications:
• More than 2 years of experience supporting customers, sales teams, or business operations
• Experience using SAP, Salesforce, and/or JD Edwards
• Experience working across multiple business systems
• Experience supporting sales representatives and account teams
• High-volume order processing experience
• Ability to identify opportunities for process improvements and operational efficiencies

Position Summary:

We are seeking a highly organized and customer-focused Sales Operations Coordinator to support assigned sales territories by serving as the primary operational partner for sales representatives. This role is responsible for processing customer orders, resolving order and account issues, coordinating with multiple internal departments, and ensuring an exceptional customer experience while maintaining operational accuracy and efficiency.

The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and excels at building strong relationships with both customers and internal business partners.


Sales Operations Coordinator Key Responsibilities:
• Process customer orders accurately and in a timely manner
• Serve as a primary point of contact for sales representatives and customers
• Research and resolve order, pricing, delivery, and account issues
• Coordinate with Operations, Contracts, Finance, Logistics, Customer Service, and Technical Support to resolve customer requests
• Maintain accurate customer and order information across multiple systems
• Provide proactive updates and follow through until issues are fully resolved
• Ensure compliance with established policies and procedures
• Build and maintain positive customer relationships
• Resolve customer claims and complaints professionally
• Identify opportunities to improve processes and enhance the customer experience
• Analyze customer feedback and survey results to help develop continuous improvement initiatives

Work Environment:
• Hybrid schedule after training
• Monday–Wednesday: Onsite
• Thursday–Friday: Remote
•First 6 weeks of training are fully onsite
•Flexible schedule based on business needs
•Occasional overtime may be required to support business demands


  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

EMPLOYEE COMMENTS

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