NEW JOB OPENING
CUSTOMER SERVICE REPRESENTATIVE
IN Kalamazoo, MI, USA!

 

Date Posted: 08/24/2026
Hiring Organization: Rose International
Position Number: 506203
Industry: Medical Equipment & Supplies
Job Title: Customer Service Representative
Job Location: Kalamazoo, MI, USA, 49005
Work Model: Onsite
Shift: 7:00am-3:30pm M-F
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 20
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Administrative, Customer Service, Shipping/Receiving
Experience Desired: Customer service, customer support, or inside sales support experience (3 yrs); Experience supporting customers in a manufacturing, industrial, medical device enviorment (3 yrs); Knowledge of order management, production scheduling, shipping, delivery, and invoicing processes (3 yrs); Experience working with ERP, CRM, or order management systems (3 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Education:

• High School Diploma or Equivalent



Job Requirements:

• Minimum of 3 years of customer service, customer support, or sales support experience.

• Experience supporting customers in a manufacturing, industrial, medical device, or technical environment preferred.

• Strong customer relationship management and account support skills.

• Experience processing customer orders, RMAs, warranty claims, and order status inquiries.

• Knowledge of production scheduling, shipping, delivery, and invoicing processes.

• Ability to coordinate with Sales, Production, Shipping, and other cross-functional teams.

• Strong problem-solving and conflict resolution skills with a customer-focused approach.

• Excellent verbal and written communication skills.

• Proficiency with Microsoft Office (Excel, Word, Outlook).

• Experience using ERP, CRM, or order management systems preferred.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• High attention to detail and accuracy when processing customer requests and documentation.

• Ability to recognize opportunities for additional products or services while supporting customers.

• Ability to work independently while following established policies, procedures, and work instructions.

• High School Diploma or equivalent required; additional technical training or related education preferred.



Job Summary:

• Serve as the primary point of contact for customers before and after the sale, delivering exceptional customer service and support.

• Respond to customer inquiries regarding products, pricing, order status, deliveries, RMAs, warranties, and invoicing.

• Coordinate with Sales, Production, Shipping, and other internal departments to ensure customer needs are met and service goals are achieved.

• Maintain strong customer relationships by resolving issues quickly and accurately.

• Process customer requests, warranty claims, and repair scheduling while ensuring timely follow-up.

• Assist with production and shipping schedule adjustments to meet customer requirements.

• Gather and document equipment failure information and provide reports to management.

• Support the sales team by identifying customer needs and recognizing opportunities for additional products and services.

• Maintain accurate customer records and ensure compliance with company procedures.

• Follow established processes and work instructions while managing multiple priorities in a fast-paced environment.



  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.