NEW JOB OPENING
CUSTOMER SERVICE REPRESENTATIVE, MEMBER SVC CALL CENTER
IN Hyattsville, MD, USA!

Required Education:

• High School Diploma or equivalent



Required Qualifications / Skills / Experience:

• Minimum 2 years of recent customer service or call center experience

• Strong communication and documentation skills

• Comfortable handling high call volumes and member inquiries

• Ability to work weekends and late evening shifts, up to 9:30 PM EST, based on business need

• Reliable attendance and ability to follow strict schedule requirements

• Must be local to Hyattsville, MD 20785

• Must have a reliable hard-wired internet connection at home; Wi-Fi is not accepted

• Must have a quiet, professional workspace suitable for remote work



Preferred Qualifications / Skills / Experience:

• Healthcare, insurance, or member services background

• Experience handling inbound calls, complaints, billing, eligibility, and benefits

• Prior remote customer service experience

• Bilingual (Spanish) candidates encouraged to apply



Work Location:

Fully Remote – Candidates must be local to Hyattsville, MD 20785



Parking Information:

Not applicable – Fully remote position



Schedule:

• Training: Monday through Friday, 8:00 AM to 4:30 PM (candidate's own time zone), remote

• Nesting: Remote, schedule to be determined based on business need

• Production: Candidates will be required to work nights and weekends based on business needs, with shifts running as late as 9:30 PM after training is completed



Interview Process:

Second round interviews will be scheduled between October 5 and October 9. Candidates should confirm preferred day and time availability.



Dress Code:

Professional attire appropriate for virtual training and meetings



Overview:

This Customer Service Representative opportunity supports healthcare members and providers in a fully remote call center environment. Candidates should have strong call center or customer service experience, be local to Hyattsville, MD 20785, and be able to commit to a strict attendance policy along with flexible evening and weekend availability. Candidates must have a hard-wired internet connection and a quiet, professional workspace suitable for remote work.



Job Summary:

The Customer Service Representative will handle inbound calls from healthcare members and providers, addressing inquiries related to billing, eligibility, benefits, and general member services. This is a 6-month assignment with the possibility of conversion to a permanent role based on performance, though conversion is not guaranteed. The position is fully remote from the start, but candidates must be local to Hyattsville, MD 20785 and meet all remote work requirements.



Job Responsibilities:

• Respond to inbound calls from members and providers regarding billing, eligibility, benefits, and general inquiries

• Provide accurate and timely information while maintaining strong documentation standards

• Meet performance expectations for call handling, attendance, and quality

• Complete all required training and nesting remotely

• Maintain a hard-wired internet connection and quiet, professional workspace

• Adapt to scheduled shifts, including evenings and weekends, based on business needs



Industry:

Healthcare / Insurance Call Center



#KS1

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**