Date Posted: 09/08/2026
Hiring Organization: Rose International
Position Number: 507058
Industry: Manufacturing
Job Title: Customer Service Representative - SAP and Order Fulfillment
Job Location: Foxboro, MA, USA, 02035
Work Model: Onsite
Shift: 7:30 A.M.- 4 P.M Monday to Friday
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 23.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Communications, Customer Service, Microsoft Excel, Microsoft Windows, SAP
Experience Desired: Experience with Microsoft Word, Microsoft Excel, Microsoft Access (1+ yrs); Customer Service and Order fullfillment in industrial setting using SAP and intranet/buy systems/ qu (1+ yrs); SAP user experience (1+ yrs); Excellent verbal and written communication skills. (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Education:
•High School Diploma or Equivalent
Qualifications/Skills/Experience:
• Fast learner willing to travel periodically for training opportunities.
• Excellent verbal and written communication skills.
• Ability to prioritize work, work independently, and meet deadlines.
• Strong relationship-building skills with both internal and external stakeholders.
• Strong mediation, negotiation, and facilitation skills.
• Working knowledge of Microsoft Windows operating systems.
• Experience with Microsoft Word, Microsoft Excel, Microsoft Access
• SAP experience.
Top Skills:
• Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection, etc.
• SAP user experience. Customer Service and Order fulfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
• Strong MS Office use.
Job Responsibilities:
• Interface with internal and external customers.
• Coordinate activities with Schneider functional areas including:
• Manufacturing
• Sales
• Distribution
• Field Service
• Handle customer complaints and inquiries accurately and promptly, including:
• Order status
• Production updates
• Delivery inquiries
• Billing inquiries
• Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
• Coordinate with customers regarding:
• Product selection
• Order placement
• Delivery schedules
• Expediting requests
• Proactively solve customer issues to improve customer satisfaction and relationships.
• Provide product information, including some technical information when necessary.
• Systems and Software
• Utilize and maintain data in:
• SAP
• Quote to Cash
• Intranet
• Buy Automation
• Extranet
• Shared Drives
• External Account Websites - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
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