Date Posted: 01/27/2026
Hiring Organization: Rose International
Position Number: 496214
Industry: Food & Beverage
Job Title: Customer Support Representative
Job Location: Wichita, KS, USA, 67202
Work Model: Onsite
Shift: 7:30 - 4:30 OR 8-5 CST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 25.50
Max Hourly Rate($): 25.50
Must Have Skills/Attributes: Accounting, Customer Service
Experience Desired: Accounting experience, particularly with large transactions. (2 yrs); Experience using CRM systems (Salesforce or similar). (2 yrs); Experience using ERP systems (SAP or similar). (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Education:
• High school diploma or equivalent
Requirements:
• Minimum of two (2) years of related work experience.
• Strong attention to detail.
• Accounting experience, particularly with large transactions.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to work effectively in a team-oriented environment.
Preferred Requirements
• Bachelor’s degree in a related field or equivalent experience.
• Experience using CRM systems (Salesforce or similar).
• Experience using ERP systems (SAP or similar).
• Two (2) years of experience in a customer-facing environment or claims management role.
Job Duties:
• Assist in identifying obstacles in the claims management process and collaborate with customer service representatives, sales teams, and account managers to implement corrective actions.
• Provide regular updates to internal stakeholders regarding claim status and resolution progress.
• Support the preparation and generation of claim documentation according to established procedures.
• Resolve simple administrative, clerical, and process-related issues following defined guidelines.
• Respond to basic customer inquiries related to credit memos, debit memos, and short pay/deduction authorizations.
• Handle moderately complex clerical, administrative, technical, and customer support issues under general supervision.
• Escalate complex matters to the appropriate staff when necessary.
• Perform additional duties as assigned.
Job Summary
The Customer Service Support II – Customer Enabling role supports routine customer enabling activities within the order management and claims management processes. This position helps execute established customer service procedures and contributes to streamlined internal operations that promote a seamless customer experience.
The ideal candidate is detail-oriented, organized, and comfortable working with internal teams and customer-facing partners to resolve issues efficiently. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
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