Date Posted: 07/27/2026
Hiring Organization: Rose International
Position Number: 504731
Industry: Manufacturing
Job Title: Safety Monitoring Customer Service Representative
Job Location: Peoria, IL, USA, 61629
Work Model: Onsite
Shift: Rotating schedule of 4, 12 hour days and 3, 12 hour days. Will occasionally include weekends and holidays
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 17.40
Max Hourly Rate($): 17.40
Must Have Skills/Attributes: Customer Service, MS Office, Typing
Experience Desired: Customer service experience (1-4 yrs); Experience with browsing and interface control, MS Office (1-4 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Education Requirements:
- High School diploma or equivalent
Preferred Education:
- Associate's degree
Required Skills for the Customer Service Representative:
- Attention to detail
- Computer skills - browsing and interface control
- Typing skills
- Previous experience with computer applications, such as Microsoft Office 365 products, Microsoft Teams and basic language platforms
- Teamwork and good attitude
- Verbal communication skills, attention to detail, customer service skills and interpersonal skills
- Ability to work independently and manage one’s time
- Ability to accurately document and record customer/client information
- Ability to multitask in regard to speaking and typing
Desired Skills:
- Bilingual or multilingual
Customer Service Representative Overview:
The Driver Safety System (DSS) is a technology designed to detect operator fatigue and distraction events, and the system alerts the operator the moment the fatigue or distraction is detected and nudges them back to alertness. The DSS Monitoring Center classifies events from over 250 sites around the globe, and our team intervenes when necessary to ensure operator and mine site safety. As a Monitoring Center Safety Advisor, you will provide safety services on a global scale!
Responsibilities:
- Analyze critical safety event data and video from an in-vehicle system
- Determine safety event classifications and sub-classifications
- Implement applicable Fatigue Intervention Plan (FIP)
- Contact customers sites as required by FIP
- Coordinate with peer(s) to ensure consistent operation and application of event classifications
- Perform quality audits of event classifications per supervisor direction
- Facilitate the completion of tier 1 service tickets as required by supervisor
Typical task breakdown:
- Reviewing video data and subclassifying based on driver criteria, looking for signs of fatigue
- Calling mine dispatch to relay any safety concerns specifically driver fatigue for intervention - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
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