NEW JOB OPENING
CUSTOMER SERVICE REPRESENTATIVE
IN Dunlap, IL, USA!

 

Date Posted: 03/25/2026
Hiring Organization: Rose International
Position Number: 498918
Industry: Manufacturing
Job Title: Customer Service Representative
Job Location: Dunlap, IL, USA, 61525
Work Model: Onsite
Shift: First Shift (United States of America) (07:00 AM - 07:00 PM) It is a rotating 15 week schedule.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 16.00
Max Hourly Rate($): 18.00
Must Have Skills/Attributes: Data Entry, Microsoft Office
Experience Desired: Analyze critical safety event data and video from an in-vehicle driver safety system. (2 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Min Hourly Rate($): 16.00

Max Hourly Rate($): 18.00



Required Education & Experience

• Education: High School Diploma or GED required. Associate degree preferred.

• Experience: 1-2+ years of customer service or related experience is required. Internship experience is acceptable.



Required Skills

• Top 3 Skills: Multitasking, Effective Communication, Attention to Detail.

o Proficiency with computer applications (Microsoft Office 365, Teams).

o Ability to browse, navigate interfaces, and type efficiently.



Job Responsibilities

• Analyze critical safety event data and video from an in-vehicle driver safety system.

• Determine and apply correct safety event classifications and sub-classifications.

• Implement the appropriate Fatigue Intervention Plan (FIP).

• Contact customer mine sites as required by the FIP to relay safety concerns and intervene.

• Coordinate with peers to ensure consistent application of event classifications.

• Perform quality audits of event classifications as directed.

• Accurately document and record all customer interactions, inquiries, and actions taken.

• Facilitate the completion of tier 1 service tickets as required.



Required Soft Skills:

o Verbal and written communication skills.

o Customer service and interpersonal skills.

o Ability to work independently and manage time.

o Ability to accurately document and record information.

o Teamwork and a positive attitude.

o Ability to multitask (e.g., speaking and typing simultaneously).
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.