Date Posted: 08/06/2026
Hiring Organization: Rose International
Position Number: 505364
Industry: Insurance
Job Title: Bilingual Contact Center Representative
Job Location: Chicago, IL, USA, 60631
Work Model: Onsite
Shift: M-F 9:30am-6:00pm CST Some Saturday hours may be required
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 23.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Call Center, Insurance, Spanish - Bilingual
Experience Desired: experience in a call center environment (2 yrs); Bilingual skills (verbal, written, read) (5 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
***Monday – Friday are 9:30am-6:00pm CST Some Saturday hours may be required***
Required Education:
• High School Diploma or Equivalent
Preferred Education:
• Associate degree
Required Qualifications:
• Ability to effectively communicate and build strong partnerships with newer employees
• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise
• Demonstrated attention to detail, organizational skills, and time management skills
• Ability to work a flexible schedule to meet the needs of the business and performance requirements
• Friendly and professional demeanor
• Excellent communication and interpersonal skills
• Ability to remain calm in stressful situations
• Bilingual language proficiency
• Bilingual skills (verbal, written, read)
Preferred Qualifications:
• 2+ years’ experience in a contact center environment
• Supplemental insurance knowledge and licensing is a plus
Required Technical Skills:
• Basic computer skills and knowledge of database software
Responsibilities:
• Demonstrate consistent good quality and performance results
• Provide consistent service that is customer-focused and professional
• Supporting Field Sales agents with insurance product information
• Assist with basic technical troubleshooting
• Be able confident and capable to handle all new business, underwriting, claim and compensation situations
• Learn soft skills while communicating with customers
• Focus on customers' needs and develop a customer-centric approach in servicing customer’s needs
• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after-call work, customer satisfaction, and other KPI’s
• Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership
• Learns all policy product lines, all procedures for the core and worksite calls
• Provides support for business partners as needed
• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
EMPLOYEE COMMENTS