NEW JOB OPENING
CUSTOMER SERVICES PROFESSIONAL
IN Buffalo Grove, IL, USA!

 

Date Posted: 03/23/2026
Hiring Organization: Rose International
Position Number: 498757
Industry: Manufacturing
Job Title: Customer Services Professional
Job Location: Buffalo Grove, IL, USA, 60089
Work Model: Hybrid
Work Model Details: Tuesday and Wednesday onsite
Shift: 8 AM to 5 PM
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 9
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Customer Service
Nice To Have Skills/Attributes: SalesForce, SAP
Experience Desired: Prior exposure to HVAC/Building Automation & Fire Safety customer segment (2-3 yrs); SAP experience is desired for the role (2-3 yrs); Salesforce experience (2-3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree

**C2C is not available**

 

Job Description
You’ll make an impact with these qualifications:



Basic Qualifications:

• High School degree or state-recognized GED

• 2+ years of practical Customer Support experience

• Verbal and written communication skills in English

• Experience with Microsoft Office applications



Must be able to demonstrate:

• Ability to address customer inquiries/escalations

• Professionalism and excellent customer service skills

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship



Preferred Qualifications:

• Associate degree or bachelor’s in related discipline.

• Prior exposure to HVAC/Building Automation & Fire Safety customer segment.

• SAP experience

• Salesforce experience



Description:

• As a Customer Services Support Operator, you will:

• Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly

• Provide exposure to HVAC/Building Automation & Fire Safety customer segments

• Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks

• Provide long-term resolutions to our customers, often through creative problem-solving and collaboration across various functions throughout Client

• Manage incoming Salesforce mailboxes/queues and provide timely, professional responses

• Execute SAP daily transactions which include orders entry, status, returns, credits, debits, and quotes

• Provide user support on Client online catalog and ordering platform

• Research issues and questions using available information and resources

• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures

• Fully utilize CRM, logging all customer contacts with thorough details

• Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution

• Monitor and support on-line real time chat requests
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

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