NEW JOB OPENING
BILINGUAL HR CUSTOMER SERVICE REPRESENTATIVE
IN Abbott Park, IL, USA!

 

Date Posted: 10/09/2026
Hiring Organization: Rose International
Position Number: 508954
Industry: Pharmaceutical/Healthcare
Job Title: Bilingual HR Customer Service Representative
Job Location: Abbott Park, IL, USA, 60064
Work Model: Onsite
Shift: 1st and 2nd shift availability M-F, 10:30 AM - 7:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 23.00
Max Hourly Rate($): 23.00
Must Have Skills/Attributes: Customer Support, Human Resources, SalesForce, Spanish - Bilingual
Experience Desired:
Fluency in English and Spanish (1+ yrs),
Strong organizational skills and ability to manage multiple channels (1+ yrs),
Working knowledge of HR programs and processes (1+ yrs),
Ability to work a flexible schedule, shift as business demands require, and work mandatory overtime (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Required Education:

- High school diploma or equivalent



Preferred Education:

- Bachelor's degree in any business-related field



Required Experience:

- Fluency in English with excellent telephone, written, and verbal communication skills

- Fluency in Spanish (verbal and written)

- Strong organizational skills and ability to manage multiple channels (phone, chat, email, appointments) of incoming work

- Working knowledge of HR programs and processes, or a business-related degree

- Ability to work a flexible schedule, shift as business demands require, and work mandatory overtime seasonally



Preferred Experience:

- HR experience, including Workday or Zendesk

- Microsoft Office experience, especially Excel

- Workday or other system of record experience

- Salesforce or other CRM experience

- Experience navigating multiple stakeholders and HR groups in a complex organization



Job Summary:

Provide high-quality customer service to Abbott employees through the HR service center, resolving inquiries across all intake channels with accuracy, speed, compassion, and professionalism. Partner with HR colleagues around the world to drive resolution requests and deliver a seamless customer experience.



Job Duties:

- Resolve customer inquiries with timely, accurate, and professional replies while managing multiple contact channels and prioritizing between static work (case management, outbound calls and emails) and dynamic work (inbound calls, chats and emails)

- Partner with HR service center team members and HR groups around the world to drive resolution with an appropriate sense of urgency

- Identify at-risk or distressed customer relationships and initiate corrective action with compassion, using available tools and resources and escalating in a timely way

- Capture customer feedback, identify roadblocks to quality service, and recommend improvements

- Handle more complex requests, including cost center changes, intake of mass transactions, reporting relationship changes, supervisory organization restructuring, org chart clean-up, and more complex job changes

- Support local country HR programs and processes as needed

- Meet or exceed standards for schedule adherence and reliability
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.