Date Posted: 09/23/2026
Hiring Organization: Rose International
Position Number: 507985
Industry: Pharmaceutical/Healthcare
Job Title: Human Resources Service Specialist
Job Location: Abbott Park, IL, USA, 60064
Work Model: Onsite
Shift: 8 AM to 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 23.50
Max Hourly Rate($): 23.50
Must Have Skills/Attributes: Customer Service, Employee Relations, Human Resources
Experience Desired: Experience administering employee benefits, leaves of absence, or HR shared services (2-5 yrs); Auditing high-volume payroll data and reconciling discrepancies with third-party vendors. (2-5 yrs); Managing high-volume inbound inquiries (2-5 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education
• High school diploma or equivalent
Required Experience:
• Minimum 1 to 3 years of experience in an HR call center, shared services environment, or dedicated employee benefits/leaves support role.
• Demonstrated track record of auditing high-volume payroll data and reconciling discrepancies with third-party vendors.
• Experience managing high-volume inbound inquiries (50+ daily tickets/calls) within a fast-paced, multi-region shared services environment.
• Proven history of cross-functional stakeholder management, partnering smoothly with external vendors and global HR teams.
Core Qualifications & Competencies:
• Customer-Centric Mindset: Exceptional online and offline service delivery, balancing high patience, clarity, and emotional intelligence when handling employee inquiries.
• Autonomous Problem-Solving: A fast learner adept at navigating ambiguity, identifying resource pathways, and driving next steps with minimal supervision.
• Agile Multi-Tasking: Proven ability to thrive in a fast-paced environment characterized by high volume and evolving internal processes.
• Communication & Technical Fluency: Professional verbal and written communication skills paired with strong data tracking, auditing, and organizational tool proficiency.
We are seeking an organized, empathetic, and detail-oriented Human Resources Service Specialist to support our growing HR shared services environment. In this role, you will serve as a primary point of contact for benefits and leaves operations across the US, Canada, and Puerto Rico, delivering a seamless, high-touch experience to our diverse workforce.
Key Responsibilities
• Program Administration: Act as a trusted resource answering complex benefits and leaves questions for employees across North America.
• Vendor Partnership: Collaborate directly with external benefit vendors to request, track, and exchange essential data efficiently.
• Data Integrity & Auditing: Conduct meticulous audits of benefits and leaves payroll data to ensure absolute accuracy and compliance.
• High-Volume Support: Handle a high volume of requests with speed, prioritizing precision and compassionate, active listening.
• Cross-Functional Collaboration: Partner smoothly with global HR colleagues to translate solutions and build positive stakeholder relationships. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS