Date Posted: 09/21/2026
Hiring Organization: Rose International
Position Number: 507822
Industry: Manufacturing
Job Title: Customer Support Representative II - CRM, Product Support & Customer Relations
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Shift: Sunday through Thursday 4:00 pm to 1:30 am
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 24
Min Hourly Rate($): 21.50
Max Hourly Rate($): 21.50
Must Have Skills/Attributes: CRM, Customer Service, Data Entry, MS Office
Experience Desired: Customer Service / Customer Support (2+ yrs); CRM Systems & Customer Data Management (1+ yrs); Technical Troubleshooting (1+ yrs); Customer Relationship Management (2+ yrs); Microsoft Office / Consumer Software Applications (1+ yrs)
Required Minimum Education: Associate’s Degree
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education:
• Associate's degree
Preferred Education
• Bachelor's degree in agriculture, Business, Engineering related field, IT or a similar discipline
Requirements:
• Skills in interpersonal communications, negotiation, and conflict resolution
• Experience with customer service / support
• High comfort level and experience with consumer software applications
• Strong computer and troubleshooting skills
• Ability to work off-shift hours and occasional holidays to support the business
• Experience with data management
Skills, Abilities, Knowledge
• Leverages Digital Communications with Customers
• Masters Service Conversations
• Navigates Customer Challenges
• Strengthens Customer Connections
• Customer-Focused Approach
• Builds Customer Loyalty
• Service Into Sales
• In-Depth Questioning
• Initiates Compelling Sales Conversations
• Builds Rapport
• Knows the Buying Influences
• Manages Buyer Indifference
• Understands Issues/Motivations
Overview (Customer Support Representative)
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention
Responsibilities
• Provide advanced product/service information and respond to complex customer questions about the product/service
• Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required
• Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required
• Make calls (by telephone or in person) to allocated customers to develop new relationships
• Act as a first point of contact for resolving customer queries and complaints
• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities
• Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements
• Provide exceptional service to customers to encourage continued use of the organization's products/services
• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards
• Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS