Date Posted: 07/09/2026
Hiring Organization: Rose International
Position Number: 503905
Industry: Manufacturing
Job Title: E-Commerce Customer Support Representative
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Shift: , the resource must be able to work an 8hr shift within the hours of 11 am and 10:30 pm including Weekend shift (Saturday OR Sunday)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 24
Min Hourly Rate($): 21.50
Max Hourly Rate($): 21.50
Must Have Skills/Attributes: Agriculture, Customer Service
Experience Desired: Using multiple screens and Social Media (1 yrs); Agriculture or Technology dealer channels (1 yrs); Customer service and MS Teams, Outlook and Zoom (1 yrs)
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Shift Hours:
• Must be able to work first shift with weekend hours
• New-hire training will take place M-F, 8 am-4:30 pm, and will consist of 2-3 weeks of classroom training and an additional few weeks of on-the-job training & mentoring with an experienced technician
• After training, the resource must be able to work an 8hr shift within the hours of 11 am and 10:30 pm
• The exact 8hr shift will fluctuate based on volumes and business needs
• After training is complete, the resource will be assigned a weekend shift (either Saturday or Sunday) on a monthly rotating schedule
Preferred Education:
• Bachelor's degree in Agriculture, Business, Communications, Marketing, or a similar discipline
REQUIRED SKILLS:
• Skills in interpersonal communications, negotiation, and conflict resolution.
• Effective written communication skills.
• 6+ months of experience with customer service/support experience.
• High comfort level and experience with consumer software applications.
• Experience with multiple forms of Social Media (Facebook, Twitter/X, Instagram, YouTube, TikTok)
• Strong computer and troubleshooting skills.
• Ability to work occasional holidays to support the business
DESIRED SKILLS:
• Prior work history using Social Media for business purposes
• Prior work experience in Agriculture or Technology dealer channels
• Knowledge of agriculture, turf (mowers), and utility vehicles
OVERVIEW:
• Currently, this position is strictly a contingent position, and we do not have expectations to transition this position into a full-time employment role.
• Contingents are eligible to seek full-time employment within the Company and can monitor for positions through the company's careers page.
PRIMARY RESPONSIBILITIES & DUTIES:
• The Social Media Care team provides front-line technical support/information/solutions to customers on product-related inquiries, issues, and concerns to optimize customer satisfaction and retention
• Agents provide support via multiple channels (Social Media, email, and website) while effectively documenting each interaction
• This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
COMMON QUESTIONS INCLUDE:
• General product questions, availability, compatibility
• Ag, Residential and Commercial Turf, and Golf product issues/complaints
• Parts and publications lookups
• Same Company's Experience
• Loyalty Rewards programs
Interview:
• Interviews will include behavior-based questioning
• The candidate will be asked to share specific examples
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
EMPLOYEE COMMENTS