Date Posted: 03/31/2026
Hiring Organization: Rose International
Position Number: 499155
Industry: Manufacturing
Job Title: Customer Support Representative
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Shift: 1st shift
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 25
Min Hourly Rate($): 20.50
Max Hourly Rate($): 20.50
Must Have Skills/Attributes: Agriculture, Customer Service
Experience Desired: Experience in Precision Farming (1 yrs)
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Qualifications
• Bilingual: Fluent in Spanish and English
• 6+ months of customer service/support experience
• Strong interpersonal, negotiation, and conflict resolution skills
• Proficiency with consumer software applications
• Strong computer and troubleshooting skills
• Flexibility to work off-shift hours and occasional holidays
Preferred Qualifications
• Knowledge of agriculture customers or operations
• Experience in Precision Farming
• Experience in agriculture or technology dealer channels
• Bachelor’s degree in Agriculture, Business, Engineering, IT, or related field
Additional Benefits:
• Retention bonuses at 6, 12, and 24 months
• Pay increases at 6, 12, and 24 months
• Bonuses and increases are subject to completion of the assignment
Work Schedule
• Contact Center Hours: Monday – Friday, 5:00 AM – 5:00 PM CST
• Must be available for any 8-hour shift within this window
• Work Model:
o On-site (Monday–Thursday)
o Work from home on Fridays
Position Overview
The ISG Support Team provides front-line technical support to dealers and customers for Intelligent Solutions Group (ISG) products. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through multiple communication channels (phone, email, chat), while documenting interactions in CCMS (Case and Contact Management System).
Products Supported
• Website Dashboard
• Operations Center
• Apex Farm Management
• Stellar Support
• Mobile Apps
• GreenStar Displays
• StarFire Receivers
• JDLink & JDLink Terminals
• AutoTrac & Machine Guidance
• Language Translation Tools
Key Responsibilities
• Provide technical support and solutions to customers and dealers
• Handle inquiries via phone, email, and chat
• Document all interactions in CCMS
• Develop and maintain support tools and resources
• Ensure high levels of customer satisfaction and retention
Training & Onboarding
• Training Schedule: 8:00 AM – 4:30 PM (approx. 6 weeks)
• Full productivity expected within 3–4 months
O
Onboarding Policy:
• No time off allowed during the initial 5–7 weeks of training
• Unexcused absences or tardiness may result in termination
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
EMPLOYEE COMMENTS