Date Posted: 11/25/2025
Hiring Organization: Rose International
Position Number: 493891
Industry: Manufacturing
Job Title: Sr. Customer Support Representative
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Shift: Support hours fall between 7 am and 6 pm CST, Monday to Friday, and 8 am to 12 pm CST, Saturday
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 18.78
Max Hourly Rate($): 18.78
Must Have Skills/Attributes: Agriculture, Communications, Customer Service, Interpersonal Skills, MS Office
Experience Desired: Agriculture or Technology dealer channels (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Support hours fall between 7 am - 6 pm CST, Monday – Friday, and 8 am – 12 pm CST, Saturday.
· Schedule may include occasional holidays and overtime based on the needs of the business.
· Candidate must be available to work any 8-hour shift within the 7 am-6 pm support window.
· Candidate will work on-site at Johnston, IA, five days a week
· Shifts are subject to change based on volumes.
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
· Skills in interpersonal communications, negotiation, and conflict resolution.
· Excellent written and verbal communication skills
· 6+ months of experience with customer service/support experience.
· Proficiency with Microsoft Office products
· High comfort level and experience with consumer software applications.
· Strong computer, research, and troubleshooting skills.
· Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
· Knowledge of agriculture, turf (mowers,) and utility vehicles.
· Prior work experience in Agriculture or Technology dealer channels.
· Bachelor's degree in Agriculture, Business, Communications, Engineering-related field, IT, or a similar discipline.
SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30 am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.
· Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician.
· The primary responsibilities for this opening could be for Tier 1 support.
PRIMARY RESPONSIBILITIES & DUTIES:
The Enterprise Contact Centre Tier I team provides front-line technical support/information/solutions to customers on product-related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
· General product questions, availability, compatibility
· Ag, Residential and Commercial Turf, and Golf product issues/complaints
· Warranty registration and extended warranty coverage
· Out-of-warranty assistance
· Parts and publications lookups
· Loyalty Rewards programs - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
EMPLOYEE COMMENTS