Date Posted: 11/25/2025
Hiring Organization: Rose International
Position Number: 493852
Industry: Manufacturing
Job Title: Sr. Customer Support Representative
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Shift:
Three shifts are available: 7:00 am - 3:30 pm & 8:00 am - 4:30 pm
9:30 am - 6:00 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 24
Min Hourly Rate($): 19.50
Max Hourly Rate($): 19.50
Must Have Skills/Attributes: Agriculture, Communications, Customer Service, Interpersonal Skills, MS Office
Experience Desired: Agriculture or Technology dealer channels (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Shift Hours: Contact Center is open from 7 am - 6 pm CST, Monday - Friday
Three shifts are available that rotate within the 11-hour operation:
· 7:00 am - 3:30 pm
· 8:00 am - 4:30 pm
· 9:30 am - 6:00 pm
· Candidate must be available to work any 8-hour shift within the 7 am-6 pm support window.
· Candidate will work on-site (Johnston, IA) five days a week with the option to work from home on Fridays's
IDEAL CANDIDATES SHOULD HAVE:
• Knowledge of agriculture, turf (mowers), and utility vehicles
• Prior work experience in Agriculture or Technology dealer channels
• Bachelor's degree in Agriculture, Business, Engineering-related field, IT, or a similar discipline
• Call Center experience
• 6+ months of experience with customer service/support experience
• Efficient researching/troubleshooting skills
• Excellent written and verbal communication skills
• Speak with confidence
• Proficiency with Microsoft Office products
• Willingness to work occasional overtime and holidays
• Solid work history and proven dependability
• Reliable at-home internet and a distraction-free workplace
Overview:
• Currently, this position is strictly contingent, and we do not have expectations to transition this position into a full-time employment role.
• Contingents are eligible to seek full-time employment within the company and can monitor for positions through our careers page.
• This position offers a retention bonus after 6, 12, and 24 months of employment.
• This position offers pay increases based on 6, 12, and 24 months of employment.
• These are subject to change if needed.
Primary Responsibilities & Duties:
• Take inbound calls and occasional emails from the company's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on the online store.
• Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
• Document every interaction effectively in our internal case management system
• Approximately 15-20 calls/day
SPECIAL CONSIDERATIONS:
• Training and mentoring will be on the 8-4:30 am shift and last approximately 6 weeks.
• Takes approximately 3-4 months from start date to reach full productivity.
• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year.
• Will ride along with a full-time employee.
Interviews will include behavior-based questioning
The candidate will be asked to share specific examples - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
EMPLOYEE COMMENTS