NEW JOB OPENING
CUSTOMER CARE REPRESENTATIVE CALL CENTER
IN Honolulu, HI, USA!

 

Date Posted: 10/09/2026
Hiring Organization: Rose International
Position Number: 508992
Industry: Pharmaceutical/Healthcare
Job Title: Customer Care Representative Call Center
Job Location: Honolulu, HI, USA, 96819
Work Model: Hybrid
Work Model Details: Onsite Orientation on Nov 06 and then fully Remote
Shift: M-F 7:00 am to 3:30 pm local time
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 5
Must Have Skills/Attributes: Call Center, Computer Literacy, Customer Service, Healthcare
Experience Desired:
Experience interacting with customers in a call center, retail, customer service and hospitality (1+ yrs),
Computer proficiency in Windows-based applications (1 yrs),
Healthcare experience (1 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education

• High School Diploma or Equivalent



Required Experience

• At least 1 year of experience interacting with customers in a call center, retail, customer service, hospitality, military, or similar environment

• At least 6 months of healthcare experience

• Computer proficiency in Windows-based applications

• Strong customer service skills, including courteous telephone etiquette and professionalism



Customer Care Representative Overview

• Assist members with pharmacy benefit plans by handling inbound phone calls and answering questions about prescription insurance, medication coverage, and mail-order prescriptions

• Help members understand their pharmacy benefits, coverage options, and available solutions to simplify their healthcare experience

• Support a variety of clients and call types in a dynamic, evolving business environment

• Gain healthcare industry knowledge while developing customer service skills and exploring opportunities for professional growth

• Qualify for work-from-home flexibility by meeting applicable requirements, including approved internet speeds, a secure and distraction-free workspace, successful completion of training, and adherence to HIPAA and government compliance standards



Job Duties

• Handle inbound calls from members regarding pharmacy benefit plans

• Answer questions about prescription insurance, medication coverage, and mail-order prescriptions

• Explain pharmacy benefits and coverage options to help members make informed decisions

• Provide helpful solutions that simplify members’ healthcare experiences

• Deliver professional, patient, and empathetic customer service

• Adapt to changing business needs, client requirements, and call types

• Maintain HIPAA compliance and adhere to applicable government regulations and company policies
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.