NEW JOB OPENING
CUSTOMER SATISFACTION ENGINEER AND QUALITY RESIDENT
IN WEST POINT, GA, USA!

 

Date Posted: 03/19/2024
Hiring Organization: Rose International
Position Number: 460668
Job Title: Customer Satisfaction Engineer and Quality Resident
Job Location: West Point, GA, USA, 31833
Work Model: Onsite
Shift: 1st
Employment Type: Temporary
Estimated Duration (In months): 10
Min Hourly Rate($): 41.00
Max Hourly Rate($): 41.00
Must Have Skills/Attributes: Communications, Customer Service, Manufacturing

 

Job Description

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Education Required:
• Bachelor of Science, Engineering Degree or equivalent STEM Major

Required Qualifications/Skills:
• Prior Wiring Harness Engineering Experience/Wiring Harness manufacturing knowledge/ Previous design harness experience
• Trouble shoot wiring harness problems
• Knowledge of wiring schematics
• Open to travel
• Proficient Microsoft Office Skills

Customer Satisfaction Engineer/ Quality Resident is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes.

Responsibilities:
• Being voice of the customer
• Provide suggestions/solution plan to internal functions for customer problem solving
• Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Client products in their processes
• Work with the team to implement cost reduction initiatives where applicable
• Establish and maintain oral and written communications with the appropriate Customer and Client contacts/organizations
• Track Customer complaints (WFCC –formal as well as Informal)
• Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective.
• Provide necessary information to internal functions for continuous improvement
• Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
• Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback
• Participate as part of the vehicle assembly plant “Quality Team” including fostering communication and building strong relationships with customer to improve customer satisfaction level
• Coordinate Client in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up
• Follow EHS policies where applicable
• Coordinate sorts, reworks, and special investigation analysis as needed
• Proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and Client.

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

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