Date Posted: 01/16/2026
Hiring Organization: Rose International
Position Number: 495714
Industry: Medical Equipment & Supplies
Job Title: Senior Representative Customer Service
Job Location: Weston, FL, USA, 33331
Work Model: Onsite
Shift: 7am-3:30pm M-F
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 17.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Adobe Photoshop, Customer Service, Microsoft Office, Nursing, SalesForce
Experience Desired: Experience in Radiology (CT, X-Ray, MRI) (2+ yrs)
Required Minimum Education: Associate’s Degree
Preferred Certifications/Licenses: Certification in Nursing
**C2C is not available**
Job Description
Required Education:
•High School Diploma or equivalent, associate's degree or above Preferred.
Required Qualifications/Skills/Experience:
• Minimum of 2 Years' work experience required in medical industry.
Preferred Qualification
• Working knowledge of Adobe Photoshop.
Senior Customer Service Representative Responsibilities:
• Create cases to be completed using a proprietary case management system.
• Review CT Scans for conformity to Mako Surgical protocol.
• Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.
• Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
• Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
• Upload completed Pre-plans to field based personnel.
• Document all activities according to prescribed methods and procedures.
• Follow work instructions exactly to deliver consistent output.
• Computer skills: Proficiency in Microsoft office suite is required, candidates with experience in Sharepoint or Materialize MIMICS are preferred.
•Certification or related experience in Radiology (CT, X-Ray, MRI)
•Certification in Nursing or related field.
•Demonstrated customer service orientation.
•Demonstrated interpersonal and communication skills preferred.
•Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment.
Industry:
• Medical Device Manufacturing
Estimated Start Date:
• 1/26/2026
Travel:
• NA
Dress code:
• Casual attire and closed-toed shoes - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
EMPLOYEE COMMENTS