NEW JOB OPENING
SAP IMPLEMENTATION COORDINATOR ORDER MANAGEMENT & SUPPLY CHAIN
IN Tampa, FL, USA!

Required Education

• High School Diploma



Required Experience

• 2–4 years of professional experience in Customer Operations, Order Management, Supply Chain, ERP support, Business Systems, or a related field

• Working knowledge of ERP processes supporting sales orders and order-to-cash

• Strong understanding of order management, customer master data, pricing, fulfillment, invoicing, and customer service processes

• Intermediate to advanced Excel skills and comfort working with operational data

• Strong organization, documentation, attention to detail, follow-up, communication, troubleshooting, and problem-solving skills



Preferred Experience

• Experience supporting ERP implementation, migration, testing, system adoption, or process improvement initiatives

• SAP exposure, including SAP S/4HANA or SAP implementation activities

• SAP SD / Order-to-Cash experience

• Experience participating in System Integration Testing (SIT), User Acceptance Testing (UAT), test-script execution, defect tracking, regression testing, or end-to-end process testing

• Experience supporting data validation, reconciliation, cleanup, or master-data maintenance

• Experience with third-party logistics (3PL), warehouse management systems (WMS), logistics, or inventory-related systems and integrations

• Experience with Microsoft Dynamics 365 Business Central

• Experience supporting major retailers such as Walmart, Target, Ulta Beauty, Walgreens, CVS, Amazon, and grocery customers



Customer Operations Coordinator – SAP Implementation Overview

• The Customer Operations Coordinator – SAP Implementation supports the transition from Microsoft Dynamics 365 Business Central (BC) to SAP by assisting with process documentation, data validation, system testing, issue tracking, training materials, and end-user readiness

• This role collaborates with Customer Operations, Supply Chain, IT, Finance, Sales, Logistics, EDI, and external SAP implementation partners to support customer requirements and end-to-end order-to-cash processes

• Responsibilities include documenting current and future workflows, supporting data migration and integration testing, coordinating defect resolution, and assisting with cutover, go-live, and post-implementation stabilization

• Following implementation, the coordinator supports SAP usage through troubleshooting, reporting, training, documentation, and continuous improvement initiatives

• Success is measured by data accuracy, thorough testing, timely issue resolution, minimal disruption to customer orders and service levels, effective user training, reduced manual workarounds, and stable, scalable order-to-cash processes



Job Duties

SAP Implementation & Business Process Design

• Support Customer Operations activities throughout the transition from Microsoft Dynamics 365 Business Central to SAP

• Assist in gathering, organizing, and communicating Customer Operations requirements during SAP design, configuration, testing, cutover, and stabilization

• Partner with SAP implementation consultants, IT, and functional stakeholders by providing operational input, documenting requirements, and supporting follow-up actions

• Document current-state BC processes and assist with reviewing future-state SAP workflows, particularly the order-to-cash (OTC) process

• Participate in SAP design workshops and capture action items, questions, and Customer Operations process considerations

• Help identify opportunities to simplify manual processes and reduce unnecessary complexity as workflows are reviewed for SAP

• Identify and escalate process gaps, system dependencies, integration questions, and potential operational risks throughout implementation

• Coordinate between technical SAP resources and Customer Operations users by clarifying questions, tracking decisions, and communicating updates



SAP Testing & Validation

• Support testing plans and scenarios for Customer Operations processes

• Participate in System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and end-to-end testing for Customer Operations

• Create and execute test scripts covering customer master data, sales orders, pricing, inventory availability, allocations, fulfillment, shipping, invoicing, credits, returns, EDI transactions, and customer-specific requirements

• Document defects and system gaps, track priorities, assist with resolution follow-up, and support retesting as needed

• Validate integrations between SAP and external systems, including EDI platforms, 3PL/WMS environments, customer systems, and other relevant applications

• Ensure testing reflects realistic customer scenarios and high-volume operational conditions before go-live



Data Migration & Master Data

• Assist with mapping, organizing, and validating Customer Operations data for migration from BC to SAP

• Validate customer master records, ship-to locations, pricing structures, payment terms, customer hierarchies, EDI attributes, shipping requirements, and other critical master data

• Support validation and reconciliation activities to confirm the completeness and accuracy of migrated data

• Work with IT, Finance, Sales, and Supply Chain teams to maintain clear data ownership, issue tracking, and governance follow-up

• Help identify legacy data quality issues and coordinate follow-up with appropriate functional owners before migration

• Support the development of sustainable master-data processes and controls for the future SAP environment



Order-to-Cash & Customer Integration

• Support activities across the order-to-cash lifecycle, including customer and material master data, EDI order receipt, sales order management, pricing, inventory availability, order holds, fulfillment, shipment confirmation, invoicing, returns, credits, and deductions

• Assist with documenting customer requirements for major retail and e-commerce customers, including Walmart, Target, Ulta Beauty, Walgreens, CVS, Amazon, and grocery customers

• Coordinate with Logistics and 3PL teams to support validation of order, shipment, advance ship notice (ASN), and inventory integrations

• Support EDI mapping, testing, troubleshooting, and validation of key customer transactions

• Identify and communicate opportunities to reduce manual work through SAP functionality and system integrations



Cutover, Go-Live & Hypercare

• Participate in the development and execution of the Customer Operations SAP cutover plan

• Validate open orders, customer master data, inventory visibility, pricing, and other critical information before go-live

• Assist with tracking Customer Operations readiness items and go-live preparation activities

• Provide hands-on support during go-live and hypercare

• Investigate SAP issues affecting customer orders, shipments, invoicing, or service levels and coordinate follow-up with the appropriate teams

• Maintain post-go-live issue trackers, document recurring themes, and assist with follow-up until corrective actions are completed



Training, Documentation & Change Management

• Assist with developing SOPs, process maps, training materials, and SAP job aids

• Support SAP training for Customer Operations users by preparing materials, coordinating sessions, and answering process-related questions

• Help prepare the organization for changes in roles, processes, controls, and workflows resulting from SAP implementation

• Build working knowledge of SAP processes and serve as a day-to-day resource for Customer Operations users

• Promote consistent adoption of standardized SAP processes across the team



Continuous Improvement & Post-Implementation Support

• Support Customer Operations SAP activities following implementation through documentation, troubleshooting, reporting, and process follow-up

• Identify opportunities to improve automation, system utilization, data quality, and process efficiency

• Partner with IT and SAP support resources to log enhancement requests, track recurring issues, and coordinate resolution updates

• Review system and operational data to help identify order failures, service issues, and process inefficiencies

• Support future SAP enhancements, integrations, releases, and business process changes



Measures of Success

• Provide timely and accurate support for Customer Operations activities related to the BC-to-SAP transition

• Ensure accurate migration and validation of customer master and transactional data

• Participate thoroughly in testing and follow up promptly on defects, questions, and assigned action items

• Coordinate and document SAP integration questions involving EDI, 3PL, and other Customer Operations systems

• Minimize disruption to customer orders and service levels during cutover and go-live

• Provide clear documentation, training support, and user readiness assistance for Customer Operations team members

• Reduce manual processes and workarounds following implementation

• Maintain stable and scalable order-to-cash processes following go-live

• Identify and implement ongoing SAP process improvements

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**