Date Posted: 06/08/2026
Hiring Organization: Rose International
Position Number: 502443
Industry: Pharmaceutical/Healthcare
Job Title: Bilingual (Spanish and English) Customer Service Representative
Job Location: Lake Mary, FL, USA, 32746
Work Model: Onsite
Shift: Mon to Fri 8:30 am to 5:30 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 22.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Customer Service, MS Office, Order Management, Spanish - Bilingual
Experience Desired: Call Center Experience (2-5 yrs); Spanish/English bilingual proficiency (2-5 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Required Education
• High school diploma or equivalent.
Preferred Education
• Associate degree.
Required Qualifications
• Minimum of 1 year of customer service experience.
• Spanish/English bilingual proficiency
• Strong verbal and written communication skills.
• Excellent phone etiquette and professionalism.
• Proficiency with Microsoft Outlook, Excel, and PowerPoint.
• Strong computer skills and ability to navigate multiple systems simultaneously.
• Knowledge of Apple and Android devices.
• Strong problem-solving and critical-thinking abilities.
• Ability to work effectively in a team environment.
Preferred Qualifications
• 2-3 years of call center experience.
• Data processing or data entry experience.
• Typing speed of 40+ words per minute.
We are seeking a customer-focused Customer Service Phone Agent to join our team. In this role, you will assist customers with supply orders, answer product and service-related questions, perform customer follow-up calls, and maintain accurate customer records. This position requires strong communication skills, attention to detail, and the ability to follow established procedures while delivering an excellent customer experience.
Key Responsibilities
• Handle inbound customer calls regarding supply orders and customer inquiries.
• Conduct outbound calls for customer follow-up and issue resolution.
• Maintain accurate customer records and documentation.
• Follow established work instructions and departmental procedures.
• Provide exceptional customer service while resolving customer concerns.
• Assist with basic technical support related to equipment and mobile devices.
• Collaborate with internal teams to resolve customer issues efficiently.
• Manage multiple systems and applications while supporting customers.
Key Success Factors
• Reliability and strong attendance.
• Excellent time management skills.
• Attention to detail and accuracy.
• Ability to follow processes and work instructions consistently.
• Strong teamwork and customer service orientation.
Work Environment
• Primarily computer-based work requiring extended periods at a workstation.
• Fast-paced customer service environment with inbound and outbound call responsibilities.
• Collaborative team setting focused on delivering outstanding customer support.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS