Date Posted: 12/01/2025
Hiring Organization: Rose International
Position Number: 494008
Industry: Financial Services
Job Title: Collections Representative
Job Location: Tempe, AZ, USA, 85281
Work Model: Hybrid
Work Model Details: 1 day a week remote
Shift:
Monday thru Thursday
8:00am to 5:00pm or 11:00am to 8:00pm
Friday 7:00am to 4:00pm
Every other Saturday 6am to 11am
Hybrid (1 days a week remote)
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 19.38
Max Hourly Rate($): 19.38
Must Have Skills/Attributes: Call Center, Collections
Experience Desired: Bilingual in Spanish but not required (1 yrs); prefer repossession (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Collections
Required Education:
· High School diploma or equivalent
Qualifications
· 2 years of previous Collections and call center experience
· Excellent written and verbal communication skills, including telephone skills
· Excellent interpersonal skills
· Strong decision making and problem-solving ability
· Ability to work with others
· Demonstrated proficiency in basic computer applications, such as MS Office products
Responsibilities
· Collect assigned accounts to a minimum efficiency of 95% or better.
· Meet or exceed performance expectations for collection efforts based upon individual goals and objectives, e.g., minimum contacts per day, repossession inventory, past due budget.
· Process customer drafts, fee waivers, Right to Cure and other deferrals on accounts based on written policy guidelines.
· Order updated credit bureau reports or initiate the skip tracing process in accordance with established guidelines.
· Document all collections efforts in accordance with established procedures.
· Process customers payments through electronic draft.
· Communicate regularly with management regarding the status of problem accounts.
· Perform general customer service duties. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
EMPLOYEE COMMENTS