NEW JOB OPENING
SERVICE COORDINATOR CUSTOMER SERVICE & FIELD SCHEDULING
IN San Diego, CA, USA!

 

Date Posted: 09/29/2026
Hiring Organization: Rose International
Position Number: 508354
Industry: Utility
Job Title: Service Coordinator Customer Service & Field Scheduling
Job Location: San Diego, CA, USA, 92102
Work Model: Hybrid
Work Model Details: M-TH in-office, Fri work from home
Shift: 6.30 am to 3.30 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 36.00
Max Hourly Rate($): 36.00
Must Have Skills/Attributes: Filing, MS Office, Word Processing
Experience Desired: Prior customer service or call-center experience (3 yrs); Strong customer service and communication skills. (3 yrs); Experience communicating with field crews or service personnel. (3 yrs); Comfortable handling customer questions and inquiries by phone and email. (3 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education

• High school diploma



Required Skills

• Strong customer service and communication skills.

• Comfortable handling customer questions and inquiries by phone and email.

• Ability to coordinate schedules and manage multiple priorities.

• Willingness to learn processes, systems, and responsibilities associated with the role.

• Adaptability and ability to respond effectively to changing priorities.

• Previous phone-based customer service experience is a plus.

• Strong attention to detail when scheduling jobs, processing refunds, and maintaining field calendars.



Preferred Skills

• Prior customer service or call-center experience.

• Experience with scheduling, dispatching, or coordinating field service teams.

• Experience communicating with field crews or service personnel.

• Comfortable working in a fast-paced, customer-focused environment.



Role Overview

The Service Coordinator will support customers, field crews, and internal teams by coordinating service activities and responding to day-to-day inquiries. This role will handle customer communications, job scheduling, field calendar coordination, and refund processing. The position requires strong customer service skills, adaptability, and a willingness to learn. The company will provide the required laptop and monitor.



Duties

• Respond to customer questions and inquiries by phone and email.

• Assist customers with questions related to scheduled and upcoming jobs.

• Schedule jobs and coordinate field service calendars.

• Work directly with field crews to address questions and provide scheduling support.

• Manage and update fielding calendars to ensure accurate scheduling.

• Issue customer refunds as needed and follow established processes.

• Coordinate information between customers, field crews, and internal teams.

• Maintain accurate scheduling and customer information.

• Adapt to changing priorities and assist with additional coordination tasks as needed.







  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

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