Date Posted: 04/24/2026
Hiring Organization: Rose International
Position Number: 500352
Industry: Healthcare
Job Title: Service Center Representative
Job Location: San Diego, CA, USA, 92108
Work Model: Onsite
Shift: Mon-Fri; 8am to 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Accounting, Billing, Call Center
Experience Desired: Call Center Customer service (1-2 yrs); Data Entry experience (1-2 yrs); Healthcare or Hospital Experience Preferred (1 yrs); Accounting or Billing Experience (2+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
***Only qualified Service Center Representative candidates located near the San Diego, CA area to be considered due to the position requiring an onsite presence***
Required Education:
• High School Diploma or equivalent
Required Experience, Knowledge & Skills:
• Proficiency in math, data entry, typing, spelling and grammar, for which tests are required
• Demonstrated ability to work in a team-based environment
• Successful customer service track record
• Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems
• Ability to communicate clearly and professionally
• Computer experience preferably in a PC windows-based environment
• Willing to learn new tasks and adapt to new business requirements
• Excellent conflict resolution and decision-making capabilities
• Ability to work productively at multiple tasks
• Ability to adapt to change and be flexible in shifting priorities
Preferred Experience, Knowledge & Skills:
• 2 years of experience in accounting, finance or related field
• Call center, billing background, insurance work, accounting
Attendance Requirement:
• No time off during training (8 weeks from start date)
• No time off during holidays (federal holiday exception)
• If time off needed during the first three months of assignment, the candidate is not going to be a good fit
Training:
• There will be a test after 6-8 weeks of AAR training to ensure that the contractors retained the knowledge. They must pass the test to continue working the assignment.
The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service-related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.
Responsibilities:
• Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records
• Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations
• Supporting eligibility inquiries
• Ensuring bills are correct and mailed timely
• Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems
• Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting
• Resolving payment discrepancies and delinquencies
• Identifying, coding, batching, scanning and indexing documents for imaging
• Providing office services support including but not limited to picking up, sorting and delivering mail, filing and retrieving documents, ordering and distributing office supplies, performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance
• Working with internal and external customers and vendors to resolve any issues related to support services activities
• Collecting and monitoring productivity and customer service quality measures
• Participating team-based projects and contributing to customer service and operations improvements initiatives
• Assisting with training as required
• Facilitating communications across all lines of business and with other Client departments
• Participating in purchasers performance evaluations and performance target setting activities
• Perform other duties as they are assigned
Interview:
• Virtual Interview - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
EMPLOYEE COMMENTS