NEW JOB OPENING
CUSTOMER SERVICE REPRESENTATIVE - SENIOR
IN San Diego, CA, USA!

 

Date Posted: 01/12/2026
Hiring Organization: Rose International
Position Number: 495451
Industry: Healthcare
Job Title: Customer Service Representative - Senior
Job Location: San Diego, CA, USA, 92108
Work Model: Hybrid
Work Model Details: Partial remote (Local to San Diego, CA 92108)
Shift: Monday to Friday, 8 AM to 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 28.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Experience Desired: Cusotmer service. (3 yrs); Payment, billing (2+ yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education:

• High School Diploma



Preferred Education:

• College Degree



Required Qualifications/Skills/Experience:

• 3 to 5 years of experience in a customer service-focused role

• Experience with Microsoft Office products including Excel, PowerPoint, and Word

• Basic technical knowledge with Google Chrome and Microsoft Edge

• General web support and portal navigation experience

• Excellent customer service and communication skills

• Experience working with multiple systems

• High level understanding of health insurance, membership eligibility, and billing



Overview:

• This role provides technical and navigational support for employer group and broker populations using a business portal

• The position assists with member enrollments, group billing, invoicing, and user access

• The role ensures a seamless and positive customer experience



Job Summary:

• Serves as the primary point of contact for employer groups and brokers using the business portal

• Resolves inquiries through inbound phone calls and emails

• Assists users in navigating portal functions related to enrollment, billing, and payments

• Provides consistent, high-quality customer and technical support



Job Responsibilities:

• Answer incoming phone calls

• Respond to incoming emails

• Process user access requests and provision access

• Provide technical and navigational support for enrollment, billing, and payment functions

• Assist customers with portal navigation and issue resolution

• Attend in-person training at the San Diego office

• Travel to office if required during internet or power outage situations



Industry:

• Healthcare
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.