Date Posted: 10/28/2026
Hiring Organization: Rose International
Position Number: 509977
Industry: Automotive
Job Title: Customer Service Coordinator
Job Location: Poway, CA, USA, 92064
Work Model: Onsite
Shift: M-F & 7:00 AM - 4:00 PM
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Customer Service, MS Excel, Negotiation, Order Entry, Sales
Experience Desired:
Customer service, customer support, account coordination, or inside sales experience (2-5 yrs),
Experience working in manufacturing, distribution, logistics, or supply chain environments (2-5 yrs),
Strong order entry and order management experience (2-5 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education
• High School Diploma or equivalent.
Required Qualifications
• Excellent verbal and written communication skills
• Strong customer service experience with a customer-focused mindset
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Ability to manage multiple priorities and work effectively under pressure
• Strong organizational skills and attention to detail
• Experience handling high-volume emails, phone calls, and order processing
Preferred Qualifications
• Previous experience in a manufacturing or distribution environment
• Experience with order entry, quoting, and customer account management
• Familiarity with inventory, production coordination, and vendor management processes
Job Summary
The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service through prompt and professional communication. This role is responsible for managing customer inquiries, processing orders, generating quotes, coordinating with internal production teams and external vendors, and ensuring on-time delivery of products. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is committed to building long-term customer relationships
Key Responsibilities
• Manage a high volume of customer emails and incoming calls, providing accurate and timely responses
• Respond to customer inquiries regarding products, pricing, availability, and order status
• Prepare and provide customer quotations and complete order entry activities
• Process customer orders and issue order acknowledgments efficiently
• Coordinate with production teams to ensure customer deadlines and delivery commitments are met
• Collaborate with third-party vendors to ensure timely order fulfillment and delivery
• Initiate and manage returns and exchanges while maintaining customer satisfaction
• Build and maintain strong customer relationships through outstanding service and support
• Track and resolve customer concerns in a professional and timely manner
• Maintain departmental service levels, productivity metrics, and quality standards
• Utilize Microsoft Office applications and company systems to manage customer information and order activities - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
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