NEW JOB OPENING
CUSTOMER SERVICE & ORDER ENTRY SPECIALIST
IN Milpitas, CA, USA!

Required Education

• High School Diploma or Equivalent



Required Qualifications

• Strong customer service and communication skills

• Experience in a manufacturing, industrial distribution, logistics, or related environment supporting tangible products

• Experience handling customer inquiries via phone and email

• Experience with order entry and order processing

• Proficiency in Microsoft Office, including:

o Microsoft Word

o Microsoft Excel

o Microsoft Outlook

• Ability to multitask and prioritize work in a fast-paced environment

• Strong attention to detail and organizational skills

• Ability to build and maintain customer relationships

• Problem-solving and conflict-resolution skills

• Ability to work under deadlines while maintaining accuracy



Preferred Qualifications

• Experience in industrial automation, manufacturing, or distribution

• Experience supporting products, equipment, parts, or industrial solutions

• Experience working with third-party vendors and suppliers

• Experience processing returns and exchanges

• Sales support or inside sales experience



Job Summary

Our client is seeking a motivated Customer Service Representative I to support customers within an industrial automation and distribution environment. This role serves as a primary point of contact for customers, managing inquiries, quotations, order processing, and customer support activities while ensuring a high level of service and responsiveness.

The ideal candidate will have experience supporting customers in a manufacturing or distribution setting and possess strong communication, organizational, and problem-solving skills. Success in this role requires the ability to manage multiple priorities while delivering exceptional customer experiences and supporting company sales objectives.



Job Duties

Customer Service & Support

• Manage a high volume of incoming customer emails and phone calls

• Respond to customer inquiries promptly, accurately, and professionally

• Provide product information and assist customers with product-related questions

• Build and maintain strong customer relationships through exceptional service



Order Management

• Process customer orders accurately and efficiently

• Enter orders into company systems and validate order requirements

• Provide order acknowledgements and status updates

• Monitor orders and ensure timely fulfillment



Quotations & Sales Support

• Prepare and provide customer quotations

• Support sales initiatives and departmental goals

• Identify opportunities to enhance customer satisfaction and repeat business

• Assist customers in selecting appropriate products and solutions



Vendor & Supplier Coordination

• Coordinate with third-party vendors and suppliers to fulfill customer orders

• Monitor supplier performance and delivery timelines

• Resolve delivery or fulfillment issues as needed



Returns & Issue Resolution

• Initiate returns and exchange processes

• Research and resolve customer concerns

• Maintain departmental service standards and metrics

• Ensure customer issues are resolved promptly and professionally



Cross-Functional Collaboration

• Partner with operations, sales, vendors, and internal departments

• Support process improvement initiatives

• Contribute to continuous improvement and operational excellence efforts

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**