NEW JOB OPENING
PATIENT ACCESS REPRESENTATIVE II
IN Los Angeles, CA, USA!

Required Education:

• High school diploma



Required Experience:

• Candidates should demonstrate a strong attendance record and a history of reliability in previous positions

• Avoid candidates with a pattern of frequent job changes or short employment tenures without reasonable explanations

• Minimum of two (2) years of experience in a call center, customer service, and/or healthcare environment (or any combination of these experiences totaling two or more years)

• Excellent interpersonal and customer service skills

• Ability to multitask in a fast-paced environment

• Excellent verbal and written communication skills



Preferred Experience:

• Knowledge of HIPAA compliance

• Familiarity with various health insurance plans

• Knowledge of medical terminology

• Experience using medical scheduling or practice management systems

• Bilingual candidates (Spanish, Chinese, or other languages) are highly preferred

• Ideal Candidate Profile



Job Responsibilities:

• Answering, screening, and routing incoming and outgoing telephone calls

• Responding to inquiries through phone, email, text, and web-based communication systems

• Scheduling and confirming new and follow-up patient appointments

• Registering patients and verifying insurance eligibility

• Reviewing insurance benefits and communicating estimated patient financial responsibility

• Performing accurate data entry while maintaining data integrity

• Reconciling patient information as needed

• Routing messages to providers and clinical staff using multiple communication platforms

• Delivering exceptional customer service while maintaining professionalism, accuracy, and confidentiality

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**