Date Posted: 07/22/2026
Hiring Organization: Rose International
Position Number: 504517
Industry: Insurance
Job Title: Workers' Compensation Technical Assistant - Claims Support
Job Location: Los Angeles, CA, USA, 90071
Work Model: Onsite
Shift: M-F, 7:30am - 4:30pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 24.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: Customer Service, MS Office, Worker's Comp Claims
Experience Desired: Customer service experience - verbal, written, and interpersonal skills (3+ yrs); Basic understanding of workers' compensation and claim handling processes (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Education Requirements:
- High School Diploma or equivalent
Preferred Education:
- Associate's degree
Required Skills for the Technical Assistant:
- 3+ years of customer service showcasing verbal, written, and interpersonal skills
- In sending state notices there must be an aptitude for evaluating, analyzing, and interpreting information
- Adaptability to constantly evolving environments and demonstrable flexibility that meets or exceeds a state requirement or a customer’s expectation
- Ability to work independently and efficiently while performing defined functions with minimal errors
- 1+ years’ experience with basic understanding of the Workers’ Compensation and claim handling processes
- Proficient computer skills and extensive knowledge of the Microsoft suite of Office products, including Outlook (use templates that are provided), Word (utilizing templates), Excel (data entry), and PowerPoint (basic creation of slide deck)
- Effective time management skills demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignments
- Experience in a fast-paced, fluid environment
Preferred Skills:
- Knowledge of medical terminology
- Knowledge of bill processing
- Knowledge of claim handling
- Knowledge of state EDI systems and/or familiarity with CA Workers Compensation terminology
Technical Assistant Overview:
This worker will be assisting Lost Time Examiners with benefit notices, settlement documents, requesting records, and indemnity payments.
Responsibilities:
- When necessary, help the examiner make appropriate compensability decisions by assisting with contacts
- Ensure the completion of delegated tasks by maintaining active file diaries
- Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes
- Accurate documentation of claim activity is within the file notes
- Produce quality documentation in an accurate and timely manner, i.e., benefit notices, nurse and legal referrals, record requests, and settlement documents
- Respond timely and appropriately to internal and external customers on claim-related issues
- Adhere to state regulations for AZ, CA, CO, and UT
- Manage an inventory of direct-handle pension and/or lifetime medical files
- Collaborate with peers in the Region to ensure adequate coverage during vacations or absences
- Adhere to Best Practice guidelines
- Collaborate with appropriate resources to timely resolve issues - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
EMPLOYEE COMMENTS