NEW JOB OPENING
CALL CENTER SERVICE REPRESENTATIVE JUNIOR
IN Downey, CA, USA!

 

Date Posted: 03/30/2026
Hiring Organization: Rose International
Position Number: 499085
Industry: Healthcare
Job Title: Call Center Service Representative Junior
Job Location: Downey, CA, USA, 90242
Work Model: Hybrid
Work Model Details: Partial remote (Local to Downey, CA)
Shift: M-F 9 AM-5:30 PM, May change based on operational needs
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 24.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Customer Service, Documentation, EPIC
Experience Desired: Customer service/call center, healthcare (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree

**C2C is not available**

 

Job Description
Required Education:

• High School Diploma



Preferred Education:

• College or above



Required Qualifications/Skills/Experience:

• Minimum 1 year of related experience

• Customer service and phone call center experience required

• Service recovery experience is a must

• Strong attention to detail

• Ability to work independently and maintain high-quality performance



Overview:

• Fully onsite during orientation and training

• Partially remote upon management discretion based on performance

• Remote work is offered only after demonstrating full independence and quality work

• If remote, worker must remain local to the office



Job Summary:

• The role involves handling inbound calls, documenting interactions, and assisting with transportation setup through internal systems

• The position requires strong communication skills, accuracy, and the ability to manage customer concerns effectively



Job Responsibilities:

• Handle incoming phone calls and provide excellent customer service

• Accurately document all phone interactions

• Assist in setting up transportation through the ordering system

• Maintain high standards of service and professionalism

• Follow company policies and procedures



Industry:

• Healthcare / Customer Service
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.