NEW JOB OPENING
CUSTOMER SERVICE REPRESENTATIVE MEMBER SERVICE CALL CENTER
IN Corona, CA, USA!

Required Education:

• High School Diploma or equivalent



Required Qualifications / Skills / Experience:

• Minimum 2 years of recent customer service or call center experience, Able to commute onsite daily for the first 90 days

• Strong communication and documentation skills

• Comfortable handling high call volumes and member inquiries

• Ability to work weekends and late evening shifts, up to 9:30 PM PST, based on business need

• Reliable attendance and ability to follow strict schedule requirements

• Able to report to Corona, CA ONSITE for first 90 days approximately for training and nesting

• Reliable hard-wired internet connection at home required for remote work (Wi-Fi is not accepted)

• A quiet, professional workspace for remote work



Preferred Qualifications / Skills / Experience:

• Healthcare, insurance, or member services background

• Experience handling inbound calls, complaints, billing, eligibility, and benefits

• Prior remote customer service experience

• Bilingual (Spanish) candidates encouraged to apply



Work Location:

Remote after first-day equipment pickup in Corona, CA



Candidates must report in person to Corona, CA on their first day for equipment pickup. All work will be remote following the equipment pickup.



Parking Information:

To be confirmed with hiring team prior to start date



Schedule:

• Training: Monday through Friday, 8:00 AM to 4:30 PM (PST),ONSITE for first 90 days approximately for nesting and training

• Nesting: Schedule to be determined based on business need

• Production: Candidates will be required to work nights and weekends based on business needs, with shifts running as late as 9:30 PM after training is completed



Interview Process:

Second round interviews will be scheduled between October 5 and October 9. Candidates should confirm preferred day and time availability.



Dress Code:

Business casual for the first-day equipment pickup



Overview:

This Customer Service Representative opportunity supports healthcare members and providers in a remote call center environment. Candidates should have strong call center or customer service experience and be able to commit to a strict attendance policy along with flexible evening and weekend availability. Candidates will report in person to Corona, CA on the first day for equipment pickup, followed by remote work.



Job Summary:

The Customer Service Representative will handle inbound calls from healthcare members and providers, addressing inquiries related to billing, eligibility, benefits, and general member services. This is a 6-month assignment with the possibility of conversion to a permanent role based on performance, though conversion is not guaranteed. The role is remote following ONSITE for first 90 days approximately for nesting and training in Corona, CA.



Job Responsibilities:

• Respond to inbound calls from members and providers regarding billing, eligibility, benefits, and general inquiries

• Provide accurate and timely information while maintaining strong documentation standards

• Meet performance expectations for call handling, attendance, and quality

• Complete all required training and nesting requirements remotely following the first-day equipment pickup

• Maintain a hard-wired internet connection and quiet workspace for remote work

• Adapt to scheduled shifts, including evenings and weekends, based on business needs



Industry:

Healthcare / Insurance Call Center



#KS1

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**