Date Posted: 08/27/2026
Hiring Organization: Rose International
Position Number: 506389
Industry: Food & Beverage
Job Title: Customer Support Representative
Job Location: City Of Industry, CA, USA, 91745
Work Model: Onsite
Shift: Monday-Friday, 8:00am-5:00pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 21.00
Max Hourly Rate($): 27.00
Must Have Skills/Attributes: Call Center, Cisco, Customer Service, Customer Support, Data Entry, Distribution
Experience Desired: Experience working in a call center environment (1-3 yrs); Experience with data entry and customer service (1-3 yrs); Working knowledge of multi-line phone systems or Cisco phone systems (1-3 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High School Diploma or Equivalent
Required Qualifications
• Minimum 6 months of experience in a call center or high-volume customer service environment
• Minimum 6 months of data entry experience
• Experience handling customer inquiries via phone and email
• Strong computer skills and ability to navigate multiple systems simultaneously
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to work effectively in a fast-paced environment
• Strong problem-solving and conflict-resolution abilities
• Ability to work collaboratively within a team environment
• Ability to pass a post-offer background check and drug screening
Preferred Qualifications:
• 1-2 years of customer service experience
• Experience in a foodservice, distribution, logistics, or supply chain environment
• Recent experience in a high-volume call center
• Experience using Cisco phone systems
• Experience working with multi-line phone systems
• Order processing or order management experience
Job Summary:
The Customer Service Representative serves as a primary point of contact for customers by providing professional support through phone, email, and other communication channels. This role is responsible for handling a high volume of inbound customer interactions, processing requests, resolving issues, and supporting various operational functions within the distribution center.
The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced environment while maintaining a high level of professionalism and accuracy. Strong communication, computer, and problem-solving skills are essential for success in this role.
Job Duties:
• Respond to customer inquiries through phone, email, and other communication channels
• Handle a high volume of inbound calls using a multi-line phone system
• Process customer orders, substitutions, pickups, and return credits
• Provide support for customer special requests and account inquiries
• Research and resolve customer concerns in a professional manner
• Accurately enter and maintain customer information and order data
• Coordinate with internal departments to ensure customer needs are met
• Assist distribution center teams as needed
• Maintain service levels, quality standards, and departmental metrics
• Perform additional projects and duties as assigned - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
EMPLOYEE COMMENTS