NEW JOB OPENING
INSURANCE CUSTOMER SERVICE - WORKSITE POLICY SPECIALIST
IN Phoenix, AZ, USA!

 

Date Posted: 07/29/2026
Hiring Organization: Rose International
Position Number: 504898
Industry: Insurance
Job Title: Insurance Customer Service - Worksite Policy Specialist
Job Location: Phoenix, AZ, USA, 85027
Work Model: Onsite
Shift: M-F, shifts will be between 7:30am - 6pm CT
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 22.00
Max Hourly Rate($): 23.00
Must Have Skills/Attributes: Call Center, Customer Service, Insurance
Experience Desired: Customer service experience in a call center (3-5 yrs); Basic familiarity with insurance products and policy schedules (3-5 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Education Requirements:

- High School diploma or equivalent



Required Skills for the Customer Service - Worksite Representative:

- 3-5 years of customer service experience in a call center

- Previous experience as a customer service representative and prior contact center experience

- Basic familiarity with insurance products and policy schedules

- Friendly and professional demeanor

- Excellent communication and interpersonal skills

- Basic computer skills and knowledge of database software

- Demonstrated attention to detail, organizational skills, and time management skills

- Ability to work a flexible schedule to meet the needs of the business and performance requirements

- Ability to remain calm in stressful situations

- Ability to explain detailed policy concepts in a simple way



Customer Service - Worksite Representative Overview:

Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries, and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative, he/she is responsible for creating positive customer experience through professionalism, amicability, and knowledge of the Company's products and systems.



Responsibilities

- Supporting policyholders with insurance product information

- Answering client calls and responding to policyholder inquires with claims, service, and intake related issues

- Provide detailed information about policies statuses

- Assist with basic technical troubleshooting for self-service related issues

- Ability to send transfers to the client sales team to increase APV revenue

- Ability to handle claim intake for client calls

- Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI’s

- Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership

- Willingness to perform other duties as assigned

- Expected to be able work various shifts within 7:30 a.m. – 6:00 p.m. CDT timeframe.

- Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.