Date Posted: 12/17/2025
Hiring Organization: Rose International
Position Number: 494753
Industry: Financial Services
Job Title: Customer Service - Contact Center Representative II
Job Location: Riverchase, AL, USA, 35244
Work Model: Onsite
Shift: 6:00 am - 3:00 pm or 7:00 am - 4:00 pm, 5 days /week including every Saturday with 1 day off during the week
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 20.50
Max Hourly Rate($): 20.50
Must Have Skills/Attributes: Computer Literacy, Customer Service, Multitask, Time Management
Experience Desired: Customer Service Expereince (2 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High school diploma or GED
Required Experience and Skills:
• Minimum of two (2) years of customer service experience
• Strong written communication skills; a writing and grammar assessment will be required as part of the interview process
• Ability to pass all assessments associated with the position
• Ability to accurately read and interpret stable and scrolling on-screen text and images
• Ability to clearly communicate verbal information using a headset or speaker and microphone
• Proficiency in using a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time
Contact Center Representative Primary Responsibilities:
• Provide customer support primarily through a messaging chat platform once fully trained
• Answer customer inquiries, resolve issues, and provide effective solutions to ensure a seamless and positive banking experience
• Serve as a knowledgeable resource on a wide range of banking products and services, offering guidance, education, and advice to help customers achieve their financial goals
• Deliver customer-first service by consistently demonstrating the organization’s core values in every interaction
• Identify and provide solutions that address both immediate customer needs and long-term relationship goals - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
EMPLOYEE COMMENTS