NEW JOB OPENING
CUSTOMER SERVICE REP
IN Bronx, NY, USA!

 

Date Posted: 05/02/2025
Hiring Organization: Rose International
Position Number: 482119
Job Title: Customer Service Rep
Job Location: Bronx, NY, USA, 10457
Work Model: Onsite
Shift: 1st shift, 8-4:30 EST
Employment Type: Temporary
Estimated Duration (In months): 3
Min Hourly Rate($): 18.00
Max Hourly Rate($): 18.00
Must Have Skills/Attributes: Administrative, Customer Service, MS Office

 

Job Description
JOB ID: 105063





Education:

• High School Diploma / GED (or higher)



Required Qualifications:

• 1+ years of customer service experience

• Ability to work onsite in Bronx, NY.

• Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management

• Ability to work full-time, Monday - Friday between 8:00am – 4:30pm EST including the flexibility to work occasional overtime given the business need



Preferred Qualifications:

• Associate Degree (or higher) in Business, Healthcare Administration or related field

• Revenue cycle experience

• Intermediate working knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook

Soft Skills:

• Ability to navigate a computer while on the phone

• Strong oral communication skills

• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

• Ability to remain focused and productive each day though tasks may be repetitive



Job Summary

• Provides front-end office and authorization support to the office and client



Job Duties

• Work onsite at client location collaborating with providers, client personnel, and patients.

• Obtain pre-certifications, authorizations, and other referrals as assigned

• Meet with patients to discuss billing questions, collection TOS, and other outstanding balances.

• Validate insurance and other billing information.

• Identify any problems/trends and communicate them to management for resolution

• Make appropriate calls to carriers to maximize reimbursement on accounts to be worked.

• Meet current production, utilization, and quality standards.

• Participates in trainings/meetings as required

• Presenting data to appropriate parties and partnering to develop resolutions

• Ability to take and make patient phone calls and assist client front desk operations

• Assist in other duties as assigned.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

EMPLOYEE COMMENTS

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