NEW JOB OPENING
MUTUAL FUNDS SPECIALIST
IN Milwaukee, WI, USA!

**The position will be 100% onsite for the first 4 months, then can go hybrid, 3 days per week in the office, 2 days remote after training.



Required Education:

• Two to four years of post-high school education or equivalent work experience.



Required Qualifications:

• Excellent oral and written communication, mathematical, PC, and customer service skills.

• Strong reading comprehension skills to effectively interpret shareholder requests and legal documents.



Preferred Qualifications:

• Working knowledge of the securities/mutual fund industry, terminology, rules, regulations, practices, and procedures gained through experience working within the industry or through post-secondary education or a minimum of one year experience as an Account Services Rep 3.

• Ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines.

• Ability to perform all types of transactions with minimal supervision, while maintaining or exceeding internal/external quality and productivity goals.

• Ability to act as a mentor, working with trainers, new processors and their managers to help individuals with the transition from the training room to the processing teams.

• Ability to communicate with shareholders, internal departments, fund clients, and administrative agencies to resolve problems regarding shareholder requests and regulatory requirements.

• Ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines

• Ability to perform multiple tasks in a dynamic working environment with minimal supervision

• Effective verbal and written communication skills

• Proficient mathematical and computer skills

• Excellent customer service skills



Job Summary

• Client Global Fund Services (GFS) offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services

• We provide the efficiencies necessary for fund sponsors to deliver economical completive products while we protect their business interests and minimize risks.

• As a transfer agent within GFS, we act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders

• We have a fantastic opportunity for individuals, with excellent multi-tasking abilities to provide a superior level of service to our growing group of high profile clients and their shareholders

• Efficient and detail-oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications.

• Process a variety of complex client/shareholder mutual fund transactions, including new account set ups, purchases, redemptions, exchanges, and account maintenance within work standards for productivity and accuracy

• Analyze and process advanced financial and non-financial specialized trades

• Intricate analysis of prospectus, signature guarantee, trust agreements, qualified plan prototypes, wills, divorce decrees, corporate resolutions

• Actively ensures compliance with the Client Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures

• Act as mentor, working with trainers, new specialists and their managers to help individuals with transition from the training room to their team

• Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification.



Responsibilities:

• Analyze moderately complex shareholder transactions to determine proper departmental routing

• Review documentation for regulatory compliance and indications of fraudulent activity

• Complete shareholder identity verifications when necessary

• Prepare and image documents into the electronic document management system

• Analyze and process shareholder subsequent investments

• Image, encode and endorse shareholder checks

• Resolve internal and external issues that are sometimes not documented within work instructions and maintain work standards for volume and accuracy

• Maintain shareholder purchase transactions as requested

• Promptly research and complete records requests received from internal and external clients

• Due to the nature of the records for some clients this task may become moderately complex and may deviate from standard work processes

• Assist with the receipt, cataloging and preparation for off-site storage of client records and documents

• Coordinate retrieval of documents stored off site as needed

• Assist with department-wide projects and initiatives

• Provide assistance with the converting records and deconverting of records for incoming and departing clients.

• Mentor and review work product of Document Distribution Rep 1, 2, or 3 as needed. Assist with department initiatives as requested. Complete system maintenance as needed.

• Mail all correspondence with appropriate enclosures to shareholders, clients, and administrative agencies. Print and enclose forms for letters created through automation and then mail. Review the letters generated by the Correspondence writers that are “returned mail” to ensure the address is correct, and forward on to the next step in the process. Complete monthly inventory of letterhead and envelope stock used by Correspondence letter writers and Document Distribution Department (DDD).

• Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification.

• Processes new accounts, purchases, redemptions, exchanges, and account maintenance.

• Processes change requests to meet critical deadlines.

• Responds to current and prospective shareholder inquiries received via telephone, providing general investment company information via telephone such as minimums, options, and account balances.

• Initiates customer or account financial transactions and adjustments as authorized by department guidelines.

• Calculates and processes exact share trades, determines dividend distribution amounts, and reconciles account balances.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**