Date Posted: 07/27/2026
Hiring Organization: Rose International
Position Number: 504761
Industry: Medical Equipment & Supplies
Job Title: Customer Training Specialist
Job Location: San Antonio, TX, USA, 78249
Work Model: Onsite
Shift: 7:30am to 4:30pm Monday to Friday
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 19.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Customer Support, Six Sigma, Training
Experience Desired: Experience delivering training in a customer service or contact center environment (1 yrs); Knowledge of instructional design methodologies such as ADDIE (1 yrs)
**C2C is not available**
Job Description
***Only qualified Customer Training specialist candidates located near the San Antonio, TX area will be considered due to the position requiring an on-site presence***
Required Experience
* Experience delivering training in a customer service or contact center environment
* Experience providing coaching and performance feedback to associates
* Experience conducting quality assessments and analysing training data
* Experience developing training materials and coaching plans
* Experience supporting knowledge management systems and job aids
* Experience participating in continuous improvement initiatives
* Experience working with cross-functional teams and leadership
Technical Skills
* Knowledge of instructional design methodologies such as ADDIE
* Proficiency with Microsoft Office applications
* Ability to analyse quality metrics and reporting data
* Experience maintaining knowledge management systems and training documentation
* Familiarity with Lean and Six Sigma principles
Soft Skills
* Excellent communication and presentation skills
* Strong coaching and mentoring abilities
* Analytical and problem-solving skills
* Strong organisational and time management skills
* Ability to collaborate across multiple teams
* Attention to detail
* Commitment to continuous improvement
Responsibilities
* Deliver training for calls, chats, and email interactions to associates across multiple leadership levels
* Create and deliver entry-level and advanced training programs using the ADDIE methodology
* Conduct quality assessments and analyse training data to develop personalised coaching plans
* Provide quality assurance reporting to supervisors and managers
* Analyse customer escalations to identify training gaps and implement effective coaching solutions
* Develop training plans based on performance assessments
* Maintain and update the Knowledge Management System, job aids, and departmental tools
* Ensure compliance with company, departmental, and quality system policies and procedures
* Reinforce best practices and recommend process improvements
* Identify procedural gaps and recommend corrective actions
* Participate in Lean, Six Sigma, and other continuous improvement projects
* Provide input for associate performance evaluations
* Support compliance with regulatory and departmental guidelines
* Maintain subject matter expertise through ongoing professional development
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS