NEW JOB OPENING
CUSTOMER TRAINING SPECIALIST
IN San Antonio, TX, USA!

 

Date Posted: 04/16/2026
Hiring Organization: Rose International
Position Number: 499892
Job Title: Customer Training Specialist
Job Location: San Antonio, TX, USA, 78249
Work Model: Onsite
Shift: 7:30am - 4:30pm, Monday to Friday
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 19.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Customer Service, QA, Reporting
Experience Desired: Training experience, including experience developing plans and training needs based on assessments (2+ yrs); Microsoft Office proficiency (2+ yrs); Statistical analysis experience (2+ yrs); Experience using ADDIE instructional methodology (2+ yrs)

**C2C is not available**

 

Job Description
***Only qualified Customer Training Specialist candidates located near San Antonio, Texas to be considered due to the position requiring an onsite presence. ***



Required Skills, Experience, & Abilities:

- Training experience, including experience developing plans and training needs based on assessments

- Microsoft Office

- Statistical analysis experience

- Experience using ADDIE instructional methodology



Job Details

• Provide Training on how to handle all forms of contacts (calls, chat, and emails) and provides individualized feedback to GBS/QTC associates across the U.S. Region at all leadership levels in accordance with GBS and/or organizational standards

• Using the ADDIE instructional methodology, create and/or deliver training to meet all operational entry level and advanced training requirements.

• Conducts statistical analysis and assessments of quality and training data to develop personalized training and/or coaching plans appropriate for Customer Care associates

• Provide QA reporting to Supervisors and Manager.

• Analyze customer escalation issues to identify training gaps and develop coaching or training solutions to mitigate those deficiencies.

• Outline development plans and training needs based on assessments.

• Coordinates with operations to maintain and update the Knowledge Management System, job aids (Roadmaps), and tools utilized by department to support customer contacts.

• Comply with all Company, Departmental, and Quality System work instructions, procedures, and policies.

• Identify and re-enforce best practice standards and provide continuous improvement recommendations according to established protocols.

• Identify procedural gaps or discrepancies and seek to propose resolution.

• Participate in interdepartmental Lean, Six Sigma and other continuous improvement projects.

• Provide direct input into Customer Care associates performance evaluations.

• Assist in ensuring adherence to regulatory business and department guidelines, policies, and procedures.

• Responsible for personal and professional development in order to maintain subject matter expertise and managerial growth.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

EMPLOYEE COMMENTS

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