NEW JOB OPENING
CUSTOMER SUPPORT SPECIALIST
IN Charlotte, NC, USA!

 

Date Posted: 05/14/2026
Hiring Organization: Rose International
Position Number: 501233
Industry: IT Company
Job Title: Customer Support Specialist
Job Location: Charlotte, NC, USA, 28217
Work Model: Onsite
Shift: 7:30 am - 4:30 pm or 8:00am - 5:00pm
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 20.00
Max Hourly Rate($): 21.00
Must Have Skills/Attributes: Customer Service, Microsoft Office
Experience Desired: Strong communication skills (5 yrs); Intermediate to advanced proficiency in Microsoft Office Suite (5 yrs); process work orders, preparing quotes, and updating online systems (5 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education

• High School Diploma OR five years of related experience and/or training

• Equivalent combination of education and experience also accepted



Required Skills

• Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment with high attention to detail

• Strong communication skills (verbal and written)

• Intermediate to advanced proficiency in Microsoft Office Suite

• Strong organizational and time management skills

• Strong attention to detail

• Ability to manage multiple, competing deadlines

• Able to meet short- and long-term deadlines

• Must be flexible to work outside normal working hours and weekends as required



The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department.



Role and Responsibilities:

1. Communicates with store managers, maintenance personnel, and other customer personnel as needed.

2. Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.

3. Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)

4. Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.

5. Maintain customer records using Hussmann and customer based automated systems.

6. Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.

7. Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.

8. Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.

9. Additional responsibilities as assigned.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.