Date Posted: 08/26/2025
Hiring Organization: Rose International
Position Number: 487634
Industry: Pharmaceutical/Healthcare
Job Title: Customer Care Representative
Job Location: Cary, NC, USA, 27511
Work Model: Hybrid
Work Model Details: Hybrid role- Days will be TBD
Shift: Mon- Fri schedule with hours agreed upon with the business.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 18.00
Max Hourly Rate($): 19.00
Must Have Skills/Attributes: Call Center, Customer Service, Production Support, Retail Marketing
Experience Desired: Previous Pharmacy call center experience. (2+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Required Education
• High School Diploma or equivalent experience
Preferred Education
• Associate degree or equivalent experience
Required Qualifications/Skills/Experience
• 1 year of experience interacting with customers (call center, retail, customer service, hospitality, or military)
• Computer proficiency in Windows-based applications
Preferred Qualifications/Skills/Experience
• Ability to problem solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates genuine concern for improving customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience, empathy, and express assurance and confidence
• Strong customer service skills including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• 6+ months of healthcare experience
Customer Care Representative Overview
• Join a Fortune 5 company and bring your heart to work with CLIENT.
• Support members with their pharmacy benefit plans through inbound calls
• Assist with prescription insurance, medication coverage, and mail order prescriptions
• Provide solutions to simplify healthcare experiences for members
• Service a variety of clients and call types in a dynamic, evolving business environment
• Gain exposure to healthcare while expanding career opportunities within CLIENT.
• Work from Home flexibility available if criteria are met (approved internet speed, secure workspace, adherence to HIPAA, and completion of training)
• Comprehensive training program (minimum 6 weeks, onsite or virtual depending on role) combining hands-on learning, self-paced modules, and leadership engagement
• Flexible schedule options available, with full-time roles and split shifts as an option
Job Duties
• Take inbound calls to assist members with questions regarding their pharmacy benefit plans
• Provide guidance on prescription coverage, mail order prescriptions, and available healthcare options
• Ensure members understand their coverage and assist in resolving issues
• Deliver excellent customer service through professionalism, empathy, and effective communication
• Maintain compliance with HIPAA and government regulations - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
EMPLOYEE COMMENTS